Decision Optimization

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CPLEX Optimization Studio does not open

  • 1.  CPLEX Optimization Studio does not open

    Posted Tue September 07, 2021 02:16 PM

    Hello,

    I am trying to open the CPLEX Optimization Studio but am getting an error. When I click on it to open, the loading screen pops up but instead of opening it gives me an error and tells me to check a log located in my C drive. The log then shows this error:

    !ENTRY org.eclipse.help 4 0 2021-09-03 13:53:41.229 !MESSAGE Required attribute "label" missing from "topic" element in "/ilog.odms.cplex.help/toc.xml" (skipping element).

    I have uninstalled and reinstalled CPLEX but I'm still getting the same error message. Does anyone know what the issue could be? Any help is appreciated. Thank you!



    ------------------------------
    Fabio Vitor
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  • 2.  RE: CPLEX Optimization Studio does not open

    Posted Wed September 08, 2021 03:26 AM
    Hi,

    in command line can you try

    oplide -clean​


    ?

    regards

    ------------------------------
    [Alex] [Fleischer]
    [EMEA CPLEX Optimization Technical Sales]
    [IBM]
    ------------------------------



  • 3.  RE: CPLEX Optimization Studio does not open

    Posted Wed September 08, 2021 07:06 PM
    Hi Alex,

    It worked. Thank you so much.

    ------------------------------
    Fabio Vitor
    ------------------------------