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SPSS 27 64bit - This installation package is not supported by this processor type. Contact your product vendor

  • 1.  SPSS 27 64bit - This installation package is not supported by this processor type. Contact your product vendor

    Posted Mon October 18, 2021 12:12 PM
    Hi,

    I'm trying to install SPSS 27 64bit on a Microsoft Surface Pro X running Windows 10 Home 20H2 and I'm getting this error:

    This installation package is not supported by this processor type. Contact your product vendor.

    You would expect to see this error message if you were trying to install a 64bit version onto a 32bit system but obviously this is not the case here.

    It is ARM64-based system with 8GB RAM There is over 80GB of free space on the hard drive

    Windows has all updates installed. Have run "sfc /scannow" and there are no corrupt system files.

    Any idea what could be the cause of this? I'm baffled.

    Thanks,
    Dáire

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    Dáire Delmar
    Information Systems Services,
    Dublin City University,


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    Daire Delmar
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  • 2.  RE: SPSS 27 64bit - This installation package is not supported by this processor type. Contact your product vendor

    Posted Mon October 18, 2021 01:04 PM
    Hi, Daire. I sent a note to Support to check and received this reply:

    "We do not currently support ARM64 or ARM32 architecture.

    "We support Statistics 28.0 on ARM64 Macbook pro because macOS 11.x (Big Sur) includes emulation software to run our x86_64 code.
    Windows does not yet offer such emulation and IBM SPSS Statistics is not natively supported on ARM processors."

    Support has logged the issue with Development.

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    Rick Marcantonio
    Quality Assurance
    IBM
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