SPSS Statistics

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  • 1.  SPSS Licence Reset

    Posted Mon April 12, 2021 03:15 PM
    Hello,
    I hope someone here can help me. Is there anyone here who can reset my license for SPSS? Since the last time i was here everything looks pretty different. If not, is there another way I can get the license reset?

    Best regards.

    ------------------------------
    Fabian Schäfer
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    #SPSSStatistics


  • 2.  RE: SPSS Licence Reset

    Posted Tue April 13, 2021 05:16 AM
    @Fabian Schäfer

    Dear SPSS user,

    Due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc... need to be handled through either a normal Support ticket via link above or via the SPSS Licensing support page.


    A) If you have a normal Support contract open a ticket on:

    https://www.ibm.com/mysupport/

    with your IBM customer number ICN.


    B) If you do not have a Support contract use method below:


    Go to:


    https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing


    Use the blue button called "Open a case to get help with SPSS License issues" to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.


    regards, IBM SPSS Technical Support ​

    ------------------------------
    Bettina Weber
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  • 3.  RE: SPSS Licence Reset

    Posted Tue April 13, 2021 05:33 AM
    @Bettina Weber

    Hello,

    thanks for your reply. When I click on the second Link I get an error:

    Even if I click on the "report the issue" button i just get on the startpage.

    Best regards
    Fabian Schäfer

    ------------------------------
    Fabian Schäfer
    ------------------------------



  • 4.  RE: SPSS Licence Reset

    Posted Tue April 13, 2021 06:00 AM
    @Fabian Schäfer

    The link works fine for me (using Firefox browser. maybe you can try with a different browser?)​ I do get the page and see the blue button:

    https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

    Or maybe you can try it with this link:

    https://www.ibm.com/mysupport/s/createrecord/NewCase?productId=01t50000004XB6IAAW

    ------------------------------
    Bettina Weber
    ------------------------------