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Watch an IBM Watson API Primer Webcast: Improving call center experience and transforming customer service with Watson Assistant

  • 1.  Watch an IBM Watson API Primer Webcast: Improving call center experience and transforming customer service with Watson Assistant

    Posted Thu March 19, 2020 11:31 PM

    Tune in to hear Watson Portfolio Experts explore IBM Watson Assistant. Please post any questions below by clicking 'reply'. 

    WATCH NOWhttp://bit.ly/2uUzHEP

    Business Intelligence: Improving client experiences in the call center

    Over 60% of customer service interactions are still happening over the phone. Long wait times impact customer satisfaction and drive costs for the call center. Companies are looking to enhance their legacy Interactive Voice Response (IVR) solutions with AI. Come learn how you can automate the call center – to reduce costs and improve efficiency with Watson Assistant and IBM Speech services.

    Transforming Customer Service with Watson Assistant

    IT and customer service departments have long faced a challenge between improving the customer experience and reducing operating expenses. In today's competitive landscape, great customer service is no longer just a differentiator – it's imperative to success. At IBM Watson – we get it. Our products are designed to transform the customer experience while simultaneously reducing costs. Our webinar will give you the roadmap you need to begin planning your customer experience

    WATCH ON DEMANDhttp://bit.ly/2uUzHEP

    Thanks, 



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    Jessica Leitsch
    Online Community Manager for IBM

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    #GlobalAIandDataScience
    #GlobalDataScience


  • 2.  RE: Watch an IBM Watson API Primer Webcast: Improving call center experience and transforming customer service with Watson Assistant

    Posted Thu March 19, 2020 11:40 PM
    Edited by System Fri January 20, 2023 04:31 PM

    You'll find the slides from the webcast attached. 
    Please be sure to post any questions on this thread! 

    WATCH ON DEMANDhttp://bit.ly/2uUzHEP

    WATCH ON DEMANDhttp://bit.ly/2uUzHEP


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    Jessica Leitsch
    Online Community Manager for IBM

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  • 3.  RE: Watch an IBM Watson API Primer Webcast: Improving call center experience and transforming customer service with Watson Assistant

    Community Leadership
    Posted Fri March 20, 2020 12:48 PM

    This was a great talk! Thank you to the speakers and @Jess Leitsch for running this. 

    One of our product experts also hopped into community last month to post a blog Improving your Watson Assistant's Performance. We also have Questions about Watson Assistant? Join experts for a live on-boarding webinar, which was hosted by our customer success team. 

    I did a bit of live tweeting for this event as well. Feel free to check it out and share!

    ​Looking forward to more talks like this. 



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    Christina Howell
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  • 4.  RE: Watch an IBM Watson API Primer Webcast: Improving call center experience and transforming customer service with Watson Assistant

    Posted Mon March 23, 2020 09:49 PM
    Edited by System Fri January 20, 2023 04:09 PM
    Below you'll find the demos mentioned during the webcast: 

    Get Started with IBM Watson Assistant 

    Watson Speech to Text Product Page
    Watson Speech to Text Demo
    Watson Speech to Text "Beta" Demo

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    Jessica Leitsch
    Online Community Manager for IBM

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