Tom and everyone else our Skills Network Labs outages have caused pain. My sincere apologies. You have given us your time and trust and we have failed you. We had suffered a perfect storm of turnover on our team and a failure of some critical systems at the same time just as we started migration to the new infrastructure. And to cap it all off, COVID-19 came in and ... we have had a what I would call a meltdown. I know this is cold comfort and no excuse for the failure but it is a honest account of how we got here.
On the positive side, we believe we have stabilized our environment for majority of our labs at 5:30am this morning. We still have RStudio not working but we should get it to work in the next couple of days. If you are experiencing issues, please, open tickets. We will get to them, just not right away as we have several thousand of tickets to get through (we support 3.5 million learners).
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Leon Katsnelson
"Director
IBM
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Original Message:
Sent: Thu March 19, 2020 08:45 AM
From: Tom Schott
Subject: Skills Lab ..????
I've been experiencing differing problems for the past two weeks and have opened multiple tickets. Yesterday, I contacted Coursera support and they said that it wasn't their problem, but instead it was IBM because it was their environment. They suggested that I run everything from my computer or just wait to see if it will be fixed.
I wish I knew whom from IBM supports this environment so I could get a straight answer as to what is wrong and when it will be fixed. It is very frustrating.
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Tom Schott
Original Message:
Sent: Wed March 11, 2020 07:40 AM
From: Marcelo Oliveira
Subject: Skills Lab ..????
I just gave up the IBM Skill Network Labs and I'm using the Watson Studio.
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Marcelo Oliveira
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Project Manager
X-Testing
Salvador - Bahia - Brazil
Original Message:
Sent: Mon March 09, 2020 08:34 AM
From: Rich Eaton
Subject: Skills Lab ..????
Anyone else having issues trying to get into the Skills lab ..?
The last 2 days it just keeps spinning...
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Rich Eaton
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