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Cannot log in to IBM Skills Network Labs

  • 1.  Cannot log in to IBM Skills Network Labs

    Posted Fri November 05, 2021 09:14 AM

    I use Skills Network Labs to do exercises  for my Coursera course. It has been three days I couldn't log in.
    After entering credentials, it shows this message:

    Attention

    Skills Network Labs is down for maintenance to improve the security of your exercises. Please try again later.

    Then, it just spins and spins then showing this message

    Service Unavailable - Zero size object
The server is temporarily unable to service your request. Please try again later.
Reference #15.c6ac2c17.1636095468.55eb74


    Is it a problem from IBM?
    Is there an alternative way to login



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    Nawras Khudhur
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    #GlobalAIandDataScience
    #GlobalDataScience


  • 2.  RE: Cannot log in to IBM Skills Network Labs

    Posted Sun November 07, 2021 09:20 PM
    @Nawras Khudhur 

    I am a Kevin and I am taking IBM Full Stack Cloud Developer on Coursera and it is also showing the spinner without proceeding to the next step. I am also getting the below popup:

    It as been behaving this way for one week. I hope IBM Support will see this and respond accordingly.

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    Kevin Koome
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    Original Message


  • 3.  RE: Cannot log in to IBM Skills Network Labs

    Posted Tue November 09, 2021 07:59 AM
    More people are reporting the same behavior for other courses on Skills Network Labs
    ''Attention Skills Network Labs are undergoing maintenance to improve the security of your exercises. During this period communication with systems outside of the SN Labs may be restricted.''

    I've sent a pm to support@communitysite.ibm.com to find out how to resolve this or link to maintenance event details.

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    Sven Sackers
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    Original Message


  • 4.  RE: Cannot log in to IBM Skills Network Labs

    Community Leadership
    Posted Wed November 10, 2021 03:06 PM
    Thanks, we're investigating the issue.

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    Tim Bonnemann
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    Original Message


  • 5.  RE: Cannot log in to IBM Skills Network Labs

    Posted Wed November 10, 2021 03:58 PM

    Hi all,

    As @Sven Sackers mentioned, there are a few open tickets to restore these services.
    A quick alternative in the meantime is to sign up for an IBM Cloud account (cloud.ibm.com/registration/) while this gets fixed.

    If you can, please provide more details into which development environment (e.g. JupyterLav vs R Studio IDE) you need and we can come up with more ideas.

    Sorry about the inconvenience and I hope this helps!
    -Miguel



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    Miguel Maldonado
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    Original Message


  • 6.  RE: Cannot log in to IBM Skills Network Labs

    Community Leadership
    Posted Wed November 10, 2021 04:31 PM
    Thanks, Miguel!

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    Tim Bonnemann
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    Original Message


  • 7.  RE: Cannot log in to IBM Skills Network Labs

    Posted Thu November 11, 2021 11:54 AM

    @Nawras Khudhur - it is working!​ There is a catch. It will not work if you are trying to use an old link or use an external page like https://labs.cognitiveclass.ai/

    But it will work if you access the lab environment directly from your course.
    Please give it a try and let me know how it went. It worked for me.

    Thanks!



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    Miguel Maldonado
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    Original Message


  • 8.  RE: Cannot log in to IBM Skills Network Labs

    Posted Thu November 11, 2021 11:37 PM
    @Miguel Maldonado
    I usually use the link inside Coursera. As of today, I checked again and it works. probably the problem is solved.

    Thank you​

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    Nawras Khudhur
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    Original Message


  • 9.  RE: Cannot log in to IBM Skills Network Labs

    Posted Mon October 24, 2022 10:35 AM
    Hello, I have attempted to access the lab environment from my course on multiple browsers. Even after clearing the caches for "all time", I continue to get 503 Service Temporarily Unavailable. This is preventing me from completing a graded assignment.

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    William Whisenant
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    Original Message


  • 10.  RE: Cannot log in to IBM Skills Network Labs

    Posted Thu December 21, 2023 09:47 AM

    If you're consistently seeing a message indicating that the Skills Network Labs is down for maintenance and you're unable to access it for an extended period, it's likely a system-wide issue from IBM's end. In such cases, it's usually not something you can solve on your own.

    As for alternative ways to access the labs or exercises, typically, if IBM's Skills Network Labs are undergoing maintenance, there might not be an immediate alternative platform provided for accessing the same exercises. These labs are often specific to the Coursera courses and are hosted within the IBM Skills Network environment.

    However, you can try the following:

    1. Contact Support: Reach out to Coursera's support team and explain the issue you're facing. They might have updates or alternative arrangements in place or might be able to guide you on how to proceed during this maintenance period.

    2. Check for Updates: Regularly check the login page or your Coursera course page for any updates or notifications regarding the maintenance status or alternative ways to access the exercises. If you are interested in AI, then visit this URL https://betterapk.org/humane-ai-pin/.

    3. Patience: Unfortunately, if it's a system-wide maintenance, waiting might be the only option until the platform becomes accessible again. 

    It's important to keep an eye on any official communications from Coursera or IBM regarding this issue, as they will provide the most accurate information about the situation and any potential workarounds or alternative access methods.



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    jorden Cox
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    Original Message