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DMC login changed after a restart

  • 1.  DMC login changed after a restart

    Posted Thu July 02, 2020 03:00 AM
    Hi all
    after a restart of dsweb server (DMC v3.1.2)

    from this login
    dmclogin

    I have just now this (no login possible)

    db2cloud

    I used the same link reported after dsweb restart

    Thanks for support

    rob


    ------------------------------
    Roberto Mandolini
    Value Transformation Services an IBM subsidiary
    Roberto.Mandolini_V-TServices@it.ibm.com
    Rome - ITALY
    ------------------------------

    #Db2


  • 2.  RE: DMC login changed after a restart

    Posted Thu July 02, 2020 02:20 PM
    Hello Roberto,

    I see that the console you get is the Db2 Warehouse on Cloud UI.  I suspect that the dswebserver_override.properties file may have some issues.  

    It is best to open a case and we can look at the trace you uploaded for further analysis.  Thanks.

    ------------------------------
    Jason Sizto
    ------------------------------



  • 3.  RE: DMC login changed after a restart

    Posted Fri July 03, 2020 12:20 AM
    Hi Jason
    I will do it asap

    Thanks

    Rob

    ------------------------------
    Roberto Mandolini
    Value Transformation Services an IBM subsidiary
    Roberto.Mandolini_V-TServices@it.ibm.com
    Rome - ITALY
    ------------------------------



  • 4.  RE: DMC login changed after a restart

    Posted Tue July 07, 2020 10:34 AM
    Hello Roberto,
    Please make sure that you clean up your browser's cache/history.
    Sometimes after a migration of the DMC code, the browser's cache might still have the old code, and it could cause unpredictable for DMC.
    Have you noticed if you have the same behavior using another browser?
    That would be a good indication that the problem might be the browser and not DMC.
    I hope that helps!

    ------------------------------
    Cintia Ogura
    ------------------------------



  • 5.  RE: DMC login changed after a restart

    Posted Wed July 08, 2020 02:07 AM
    Hi Cintia,  

    sorry for delay in answer
    I clean-up, cache, history ,etc .
    I used a local web browser (on windows server where DMC is intalled and a remote login form other server in same network
    I used firefox and IE/Edge (Chrome web browser is not allowed)
    nothing is changed
    I think that this issue is related to this message on start web server

    see below

    Rob

    C:\IBM\DMC\ibm-datamgmtconsole>SET WLP_OUTPUT_DIR="C:\IBM\DMC\ibm-datamgmtconsole\work"

    C:\IBM\DMC\ibm-datamgmtconsole>ECHO Updating the application server bootstrap and environment properties ...
    Updating the application server bootstrap and environment properties ...

    C:\IBM\DMC\ibm-datamgmtconsole>java -cp "C:\IBM\DMC\ibm-datamgmtconsole\dsutil\lib\com.ibm.aps.tools.uc.install.jar";"C:\IBM\DMC\ibm-datamgmtconsole\dsutil\lib\com.ibm.aps.tools.services.log-3.1.0-SNAPSHOT.jar" com.ibm.aps.tools.uc.install.InstallerTools updateWLPproperties --dshome "C:\IBM\DMC\ibm-datamgmtconsole"

    C:\IBM\DMC\ibm-datamgmtconsole>IF 0 NEQ 0 (
    ECHO Failed to update application server bootstrap and environment properties. Please try again.
    PAUSE
    )

    C:\IBM\DMC\ibm-datamgmtconsole>Echo This process might take 2-3 minutes to complete. Please wait...
    This process might take 2-3 minutes to complete. Please wait...

    C:\IBM\DMC\ibm-datamgmtconsole>CALL "C:\IBM\DMC\ibm-datamgmtconsole\wlp\bin\server" start dsweb
    Avvio del server dsweb in corso.
    Server dsweb avviato.
    ******************************************************************************

    ------------------------------
    Roberto Mandolini
    Value Transformation Services an IBM subsidiary
    Roberto.Mandolini_V-TServices@it.ibm.com
    Rome - ITALY
    ------------------------------



  • 6.  RE: DMC login changed after a restart

    Posted Thu July 09, 2020 11:34 AM
    Hello Roberto,
    I took a look at the screen shots in your case TS003898038.
    Did you or someone on your team installed Db2 Warehouse?   Keep in mind that Db2 Warehouse comes with a version of DMC/DSM depending on the version that you are using.
    I think that this installation is overwriting and using the same ports as your old DMC installation, and for some reason the browser is accessing it Db2 Warehouse instead of DMC.
    Can you please try to change the bootstrap.properties file under <DMC_installation>/wlp/usr/servers/dsweb directory, and change the following port numbers to another available port numbers (make sure to make a copy of the file before, just in case):
    port=11080
    https.port=11081
    internal.port=11082


    Another option (recommended) is to change the setup.conf file with the new port numbers and rerun the setup script:
    https://www.ibm.com/support/knowledgecenter/SS5Q8A_3.1.x/com.ibm.datatools.dsweb.ots.installconfig.doc/topics/installing_custom.html

    Once that you have the new port numbers configured, restart DMC, and use the new port number in the URL to access DMC.
    Let me know the results.
    Thanks, Cintia.

    ------------------------------
    Cintia Ogura
    ------------------------------



  • 7.  RE: DMC login changed after a restart

    Posted Fri July 10, 2020 03:02 AM
    Hi Cintia
    No Db2 Warehouse installed , this server is dedicate only to DMC and we do not have Db2 Warehouse in anyother site

    In accordance with what was requested by the support, yesterday afternoon I ran undo_setup.bat which ended correctly. This morning I ran the setup.bat script again as requested by the support.
    but unfortunately this script remains blocked and does not complete (see below)
    I communicated this to support
    Rob

    setup_hung





    ------------------------------
    Roberto Mandolini
    Value Transformation Services an IBM subsidiary
    Roberto.Mandolini_V-TServices@it.ibm.com
    Rome - ITALY
    ------------------------------



  • 8.  RE: DMC login changed after a restart

    Posted Fri July 10, 2020 09:14 AM
    Hello Roberto,
    Thanks for sharing the screen shot.
    I see that the error message is complaining about privileges.
    Let me ask you a question, did you run the setup script from an Administrator CLP window?
    Keep in mind that as the setup script needs to update the Windows Services, it needs to be executed from an Administrator CLP window, with an administrator user.

    ------------------------------
    Cintia Ogura
    ------------------------------



  • 9.  RE: DMC login changed after a restart

    Posted Fri July 10, 2020 10:05 AM
    Hi Cintia ,,

    I know that any command must be run as windows admin, 

    but in this case the issue do not depend from this:

    New setup command  remain in hung, I killed the script, rerun undo_setup.bat (and it work fine) and run again setup.bat:
    Result new hung.
    Support suggest to me to make a new install in a new directory (after a new undo_setup)
    the goal was to use the same repository
    I done it but:

    is more or less a total mess ..

    new setup,bat gone ok but:

    I have asked to setup again repository info (same info already used) , I see connection list but all of them are  totally empty , any command end with a timeout error code

    DMC become unrensponsive to any command

    is a total hung , also stop.bat do not work,

    I was forced to reboot the windows server

    Next Monday I will drop anything and try a new full setup for all (repository ts will be dropped)

    Best Regards

    Rob



    ------------------------------
    Roberto Mandolini
    Value Transformation Services an IBM subsidiary
    Roberto.Mandolini_V-TServices@it.ibm.com
    Rome - ITALY
    ------------------------------



  • 10.  RE: DMC login changed after a restart

    Posted Wed August 26, 2020 02:51 AM
    Hi all ,,

    just to inform, that after a while , and after web server restart  my problem reoccurs 
    and also if I followed this suggest
    port_change

    nothing is changed
    my suspicion is that the problem occurs after entering an incorrect password in the administrator login

    Because with the case case TS003898038 we do not found any solutions I'm going to re_install DMC again
    (I tried undo_setup and setup with new port)
    Login_error

    Best Regards

    Rob








    ------------------------------
    Roberto Mandolini
    Value Transformation Services an IBM subsidiary
    Roberto.Mandolini_V-TServices@it.ibm.com
    Rome - ITALY
    ------------------------------