Cloud Global

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Same thing happens with me

------------------------------
ABDULRAHMAN ALTAMIMI
------------------------------

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Experiencing the same issue. IBM support has failed to give me an answer both on the phone and via email. Additionally, verify@us.ibm.com simply sent me a message stating "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

This needs to be fixed as soon as possible, as multiple people are being flagged by the system.

------------------------------
Leo
=========
IBM End User
------------------------------

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Same thing here.

So weird? No reason what-so-ever

------------------------------
HAYDEN MCDOUGALL
------------------------------

Original Message:
Sent: Thu October 20, 2022 12:28 AM
From: LEO O
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Experiencing the same issue. IBM support has failed to give me an answer both on the phone and via email. Additionally, verify@us.ibm.com simply sent me a message stating "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

This needs to be fixed as soon as possible, as multiple people are being flagged by the system.

------------------------------
Leo
=========
IBM End User

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Hi Long, 

Sorry to hear that you are having issues with your account. Unfortunately, I can't go into specifics here but if you would like to query the decision to deactivate your account, then please contact verify@us.ibm.com

Kind regards
James

------------------------------
James Belton
------------------------------

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

i did and including international toll free number, got tired of it now, thanks any way

------------------------------
long yap
------------------------------

Original Message:
Sent: Thu November 24, 2022 03:27 AM
From: James Belton
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi Long, 

Sorry to hear that you are having issues with your account. Unfortunately, I can't go into specifics here but if you would like to query the decision to deactivate your account, then please contact verify@us.ibm.com

Kind regards
James

------------------------------
James Belton

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

James, you're not addressing the root cause. Multiple account holders are complaining about not able to process an order; they're not trying to deactivate their accounts. 

If you're going to deactivate everyone who is reporting this problem, you're going to end up losing a lot of customer.

Not sure what so hard about discussing the root cause and finding a solution; IBM was so much better 10-20 years ago.

------------------------------
Angel Bugarin
------------------------------

Original Message:
Sent: Thu November 24, 2022 03:27 AM
From: James Belton
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi Long, 

Sorry to hear that you are having issues with your account. Unfortunately, I can't go into specifics here but if you would like to query the decision to deactivate your account, then please contact verify@us.ibm.com

Kind regards
James

------------------------------
James Belton

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

The sale problem to me. 
In the last email they said they couldn't do anything. Total disregard.

------------------------------
Denise Jeannie Marti
------------------------------

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

This just happened to me too. I received an email with the content: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

I am particularly troubled with the mysterious "No further information will be disclosed regarding this matter"  sentence.

I can see two possibilities:
1. They do not have time/motivation to deal with each personal account so instead of solving the problem, they copy/paste this mean email message and are done with you. They can't say openly that IBM doesn't have the resources, so they do not provide any information.

2. Or, more worryingly, people are rejected because they cannot satisfy certain conditions. I am guessing the secrecy is due to the possibility of these conditions being interpreted as biases. Maybe it's a combination of a few things, where you live, what is the origin of your name etc.

Anyway, the tone of the email that I received and the secrecy surrounding it have now set my own bias against IBM, so I'm not going to pursue this any further. I'm done.

------------------------------
Emir Gumrukcuoglu
------------------------------

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Hi all,

Sorry to hear that you are having issues with your account. We acknowledge your issue.

In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to reach back out to verify@us.ibm.com. Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


Thanks

------------------------------
Myra Zeno, MS
Offering Manager
IBM Center for Cloud Training
------------------------------

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Hi, thank you for the post and suggestion.

According to the other posts in this thread, it seems to me that everyone already tried reaching out to verify@us.ibm.com, as recommended by the initial transaction error.

I personally did so (as I mentioned in my post) and the reply gave no justification, had an accusatory tone and sounded like the final decision: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

It is not a good feeling to get such a message to be honest, and as they already made it pretty clear that no further information will be disclosed, I see little value in further reaching out to the Cloud Trust Enablement Team.

But thanks anyway.

------------------------------
Emir Gumrukcuoglu
------------------------------

Original Message:
Sent: Wed December 14, 2022 01:01 PM
From: Myra Zeno
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi all,

Sorry to hear that you are having issues with your account. We acknowledge your issue.

In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to reach back out to verify@us.ibm.com. Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


Thanks

------------------------------
Myra Zeno, MS
Offering Manager
IBM Center for Cloud Training

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Hi Emir. 

again, sorry to hear about your experience. 

Having spoken to the Verify team, they do review decisions with customers, though they don't disclose the 'why' behind their decision, for security reasons as such information could help real fraudsters.

They advise that you contact them again, via email, and give as much information as you can about your intended use of the account (e.g. commercial / education / personal use) and an idea of the services you are going to use and if possible, some telephone contact information so that they can reach out to you to discuss. 

I hope this helps and note we are passing feedback of your experience to the Verify team. 

Kind regards

James

------------------------------
James Belton
------------------------------

Original Message:
Sent: Wed December 14, 2022 01:36 PM
From: Emir Gumrukcuoglu
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi, thank you for the post and suggestion.

According to the other posts in this thread, it seems to me that everyone already tried reaching out to verify@us.ibm.com, as recommended by the initial transaction error.

I personally did so (as I mentioned in my post) and the reply gave no justification, had an accusatory tone and sounded like the final decision: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

It is not a good feeling to get such a message to be honest, and as they already made it pretty clear that no further information will be disclosed, I see little value in further reaching out to the Cloud Trust Enablement Team.

But thanks anyway.

------------------------------
Emir Gumrukcuoglu

Original Message:
Sent: Wed December 14, 2022 01:01 PM
From: Myra Zeno
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi all,

Sorry to hear that you are having issues with your account. We acknowledge your issue.

In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to reach back out to verify@us.ibm.com. Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


Thanks

------------------------------
Myra Zeno, MS
Offering Manager
IBM Center for Cloud Training

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

The same happened to me. The funny thing is that I opened the IBMid account because I am taking the paid course IBM Data science on Coursera so I wanted to have an account, not use the provided trial link. Can you explain to me Mr. Belton why your policy is like this? I hoped that you are more professional than this.

------------------------------
Ivan Marojevic
------------------------------

Original Message:
Sent: Thu December 15, 2022 05:02 AM
From: James Belton
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi Emir. 

again, sorry to hear about your experience. 

Having spoken to the Verify team, they do review decisions with customers, though they don't disclose the 'why' behind their decision, for security reasons as such information could help real fraudsters.

They advise that you contact them again, via email, and give as much information as you can about your intended use of the account (e.g. commercial / education / personal use) and an idea of the services you are going to use and if possible, some telephone contact information so that they can reach out to you to discuss. 

I hope this helps and note we are passing feedback of your experience to the Verify team. 

Kind regards

James

------------------------------
James Belton

Original Message:
Sent: Wed December 14, 2022 01:36 PM
From: Emir Gumrukcuoglu
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi, thank you for the post and suggestion.

According to the other posts in this thread, it seems to me that everyone already tried reaching out to verify@us.ibm.com, as recommended by the initial transaction error.

I personally did so (as I mentioned in my post) and the reply gave no justification, had an accusatory tone and sounded like the final decision: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

It is not a good feeling to get such a message to be honest, and as they already made it pretty clear that no further information will be disclosed, I see little value in further reaching out to the Cloud Trust Enablement Team.

But thanks anyway.

------------------------------
Emir Gumrukcuoglu

Original Message:
Sent: Wed December 14, 2022 01:01 PM
From: Myra Zeno
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi all,

Sorry to hear that you are having issues with your account. We acknowledge your issue.

In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to reach back out to verify@us.ibm.com. Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


Thanks

------------------------------
Myra Zeno, MS
Offering Manager
IBM Center for Cloud Training

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Hi Ivan, 

Sorry to hear that you are also having issues with creating an IBM account. I'm afraid that I can only advise you to contact the Verify team at verify@us.ibm.com and include any relevant information regarding what the account is being used for, how the team can contact you and when is the best time for contact. 

I'm also reaching out internally to raise this as a general issue.

Again, apologies for the inconvenience and I hope you get the matter resolved.

Kind regards

James



------------------------------
James Belton
------------------------------

Original Message:
Sent: Tue December 20, 2022 07:03 AM
From: Ivan Marojevic
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

The same happened to me. The funny thing is that I opened the IBMid account because I am taking the paid course IBM Data science on Coursera so I wanted to have an account, not use the provided trial link. Can you explain to me Mr. Belton why your policy is like this? I hoped that you are more professional than this.

------------------------------
Ivan Marojevic

Original Message:
Sent: Thu December 15, 2022 05:02 AM
From: James Belton
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi Emir. 

again, sorry to hear about your experience. 

Having spoken to the Verify team, they do review decisions with customers, though they don't disclose the 'why' behind their decision, for security reasons as such information could help real fraudsters.

They advise that you contact them again, via email, and give as much information as you can about your intended use of the account (e.g. commercial / education / personal use) and an idea of the services you are going to use and if possible, some telephone contact information so that they can reach out to you to discuss. 

I hope this helps and note we are passing feedback of your experience to the Verify team. 

Kind regards

James

------------------------------
James Belton

Original Message:
Sent: Wed December 14, 2022 01:36 PM
From: Emir Gumrukcuoglu
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi, thank you for the post and suggestion.

According to the other posts in this thread, it seems to me that everyone already tried reaching out to verify@us.ibm.com, as recommended by the initial transaction error.

I personally did so (as I mentioned in my post) and the reply gave no justification, had an accusatory tone and sounded like the final decision: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

It is not a good feeling to get such a message to be honest, and as they already made it pretty clear that no further information will be disclosed, I see little value in further reaching out to the Cloud Trust Enablement Team.

But thanks anyway.

------------------------------
Emir Gumrukcuoglu

Original Message:
Sent: Wed December 14, 2022 01:01 PM
From: Myra Zeno
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi all,

Sorry to hear that you are having issues with your account. We acknowledge your issue.

In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to reach back out to verify@us.ibm.com. Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


Thanks

------------------------------
Myra Zeno, MS
Offering Manager
IBM Center for Cloud Training

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Ivan, 

I'm also paying to take the course and will be pretty unhappy if I'm unable to access my cloud account, especially given that no information as to why has been offered. This is absolutely ridiculous and unprofessional.

-Adam

------------------------------
Daniel Nicholson
------------------------------

Original Message:
Sent: Tue December 20, 2022 07:03 AM
From: Ivan Marojevic
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

The same happened to me. The funny thing is that I opened the IBMid account because I am taking the paid course IBM Data science on Coursera so I wanted to have an account, not use the provided trial link. Can you explain to me Mr. Belton why your policy is like this? I hoped that you are more professional than this.

------------------------------
Ivan Marojevic

Original Message:
Sent: Thu December 15, 2022 05:02 AM
From: James Belton
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi Emir. 

again, sorry to hear about your experience. 

Having spoken to the Verify team, they do review decisions with customers, though they don't disclose the 'why' behind their decision, for security reasons as such information could help real fraudsters.

They advise that you contact them again, via email, and give as much information as you can about your intended use of the account (e.g. commercial / education / personal use) and an idea of the services you are going to use and if possible, some telephone contact information so that they can reach out to you to discuss. 

I hope this helps and note we are passing feedback of your experience to the Verify team. 

Kind regards

James

------------------------------
James Belton

Original Message:
Sent: Wed December 14, 2022 01:36 PM
From: Emir Gumrukcuoglu
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi, thank you for the post and suggestion.

According to the other posts in this thread, it seems to me that everyone already tried reaching out to verify@us.ibm.com, as recommended by the initial transaction error.

I personally did so (as I mentioned in my post) and the reply gave no justification, had an accusatory tone and sounded like the final decision: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

It is not a good feeling to get such a message to be honest, and as they already made it pretty clear that no further information will be disclosed, I see little value in further reaching out to the Cloud Trust Enablement Team.

But thanks anyway.

------------------------------
Emir Gumrukcuoglu

Original Message:
Sent: Wed December 14, 2022 01:01 PM
From: Myra Zeno
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi all,

Sorry to hear that you are having issues with your account. We acknowledge your issue.

In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to reach back out to verify@us.ibm.com. Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


Thanks

------------------------------
Myra Zeno, MS
Offering Manager
IBM Center for Cloud Training

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Original Message:
Sent: 12/21/2022 11:32:00 PM
From: Daniel Nicholson
Subject: RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Ivan, 

I'm also paying to take the course and will be pretty unhappy if I'm unable to access my cloud account, especially given that no information as to why has been offered. This is absolutely ridiculous and unprofessional.

-Adam

------------------------------
Daniel Nicholson
------------------------------

Original Message:
Sent: Tue December 20, 2022 07:03 AM
From: Ivan Marojevic
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

The same happened to me. The funny thing is that I opened the IBMid account because I am taking the paid course IBM Data science on Coursera so I wanted to have an account, not use the provided trial link. Can you explain to me Mr. Belton why your policy is like this? I hoped that you are more professional than this.

------------------------------
Ivan Marojevic

Original Message:
Sent: Thu December 15, 2022 05:02 AM
From: James Belton
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi Emir. 

again, sorry to hear about your experience. 

Having spoken to the Verify team, they do review decisions with customers, though they don't disclose the 'why' behind their decision, for security reasons as such information could help real fraudsters.

They advise that you contact them again, via email, and give as much information as you can about your intended use of the account (e.g. commercial / education / personal use) and an idea of the services you are going to use and if possible, some telephone contact information so that they can reach out to you to discuss. 

I hope this helps and note we are passing feedback of your experience to the Verify team. 

Kind regards

James

------------------------------
James Belton

Original Message:
Sent: Wed December 14, 2022 01:36 PM
From: Emir Gumrukcuoglu
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi, thank you for the post and suggestion.

According to the other posts in this thread, it seems to me that everyone already tried reaching out to verify@us.ibm.com, as recommended by the initial transaction error.

I personally did so (as I mentioned in my post) and the reply gave no justification, had an accusatory tone and sounded like the final decision: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

It is not a good feeling to get such a message to be honest, and as they already made it pretty clear that no further information will be disclosed, I see little value in further reaching out to the Cloud Trust Enablement Team.

But thanks anyway.

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Emir Gumrukcuoglu

Original Message:
Sent: Wed December 14, 2022 01:01 PM
From: Myra Zeno
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi all,

Sorry to hear that you are having issues with your account. We acknowledge your issue.

In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to reach back out to verify@us.ibm.com. Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


Thanks

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Myra Zeno, MS
Offering Manager
IBM Center for Cloud Training

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

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long yap
------------------------------

Hi Myra, I am undertaking the IBM Training course  Run AI Models with IBM Watson Studio and have experienced the same terse reply to my query. Is it not a strange approach to decline so many people like this especially when other IDEs sign up process is so straightforward? 

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John Dickson
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Original Message:
Sent: Wed December 14, 2022 01:01 PM
From: Myra Zeno
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Hi all,

Sorry to hear that you are having issues with your account. We acknowledge your issue.

In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to reach back out to verify@us.ibm.com. Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


Thanks

------------------------------
Myra Zeno, MS
Offering Manager
IBM Center for Cloud Training

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------