Visionary and goal-oriented Senior Executive with over twenty years of comprehensive and demonstrated experience in planning, developing, and implementing cutting edge IT solutions to address business opportunities. Recognized for ability to design and implement innovative IT solutions that result in increased quality of service, faster service delivery, and reduced costs. Adept at crisis management, problem solving, and stakeholder negotiations. Developed and executed strategic plans for worldwide implementation and operation of client services, product support, quality assurance, and skills development. Initiated and enforced strict budget controls addressing company needs while simultaneously promoting growth. Advanced positive corporate image through public speaking and community service. Experienced in agile application development, benchmarking, capacity planning, project and resource planning, and cross-functional team training. Leveraged business acumen across diverse cultures and economies. MBA / MSIS. Open Group Certified Distinguished IT Specialist.