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Email Sender in Cognos 11.1.4

  • 1.  Email Sender in Cognos 11.1.4

    Posted Wed December 11, 2019 12:19 PM
    Hi,

    Recently we upgraded from 11.1.2 to 11.1.4 successfully, but today an issue was reported that when an output is sent from Cognos by email, the sender now looks different: instead of showing like previously the email (E.g. jlg@company.com) now shows the internal user name (E.g. U11111) which is not descriptive and also is making the emails going to Junk Folder. Any way to revert to put the email as sender?

    Thanks!

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    Jose Galvan
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    #CognosAnalyticswithWatson


  • 2.  RE: Email Sender in Cognos 11.1.4

    Posted Thu December 12, 2019 07:10 AM
    Hi Jose. 
    I will be in contact with you shortly on this subject. It is something being looked at by IBM.
    Cheers,
    Trevor

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    TREVOR COMEAU
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  • 3.  RE: Email Sender in Cognos 11.1.4

    Posted Thu December 12, 2019 09:47 AM
    Thanks in advance Trevor for any help you can provide.

    Regards.

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    Jose Galvan
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  • 4.  RE: Email Sender in Cognos 11.1.4

    Posted Thu December 12, 2019 08:33 AM
    It sends perfect in my end after migrated from 11.1.3 to 11_1_4. I noticed only one difference. If you search the user name to add it to the email box, it will open as a full name. I modified the full name to username@domain.edu.

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    Ramanujam Rajagopal
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  • 5.  RE: Email Sender in Cognos 11.1.4

    Posted Thu December 12, 2019 11:57 AM
    There is no real solution for this issue yet.
    See APAR PH19839
    http://www-01.ibm.com/support/docview.wss?crawler=1&uid=swg1PH19839

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    --
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  • 6.  RE: Email Sender in Cognos 11.1.4

    Posted Thu December 12, 2019 12:29 PM
    thanks for the APAR number, I just suscribed to that to see any change.

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    Jose Galvan
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  • 7.  RE: Email Sender in Cognos 11.1.4

    Posted Thu December 12, 2019 12:28 PM
    Thanks for the comment, sadly for my case the full name is the name of the person (which should be good too) but is not using that, is using the User ID

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    Jose Galvan
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  • 8.  RE: Email Sender in Cognos 11.1.4

    Posted Fri February 21, 2020 03:10 PM
    Hello All.

    we are testing C11.1.5, we are noticing this same issue still exists in this new release!

    All email coming out of Cognos show the network ID of sender, instead of sender's name or sender's email address...

    For us this is also a security risk. Anyone knows of a workaround?


  • 9.  RE: Email Sender in Cognos 11.1.4

    Posted Fri February 21, 2020 03:33 PM
    @Richard Mabjish - I just looked at the APAR and I do not see any escalations for R4 or R5. ​

    Support would be able to assist with such a request based on the APAR number in the thread.

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    TREVOR COMEAU
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  • 10.  RE: Email Sender in Cognos 11.1.4

    Posted Fri February 21, 2020 03:37 PM
    @TREVOR COMEAU

    How can Tech Support help?

    Besides, the description in the APAR  specifies that the full name is used... we are getting Network ID..

    http://www-01.ibm.com/support/docview.wss?crawler=1&uid=swg1PH19839



  • 11.  RE: Email Sender in Cognos 11.1.4

    Posted Mon February 24, 2020 10:33 AM
    We are experiencing the same thing in 11.1.4. The email address is preceded by the user ID.

    Support parked our issue against the same APAR and advised a fix is planned for 11.1.6. 

    BTW, APAR descriptions often don't tell the whole story or list all the symptoms of the defect. This is the reason IBM cited for no longer publishing a fix list (instead of improving how they document APAR descriptions), much to our disappointment.

    Best wishes,
    Wendi

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    Wendi Lewis
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  • 12.  RE: Email Sender in Cognos 11.1.4

    Posted Mon February 24, 2020 10:39 AM
    Thank you @Wendi Lewis for the update.

    I echo your sentiments.​


  • 13.  RE: Email Sender in Cognos 11.1.4

    Posted Mon February 24, 2020 11:24 AM
    We do recognize that this is an issue. Once there is a viable solution for the head of the code stream development should be able to back-port it to prior versions. (R4/R5). I know this doesn't help you immediately but it is the only way forward I am aware of.

    The reason I suggested to connect with support was so that you could be told when the fix is available in R4 or R5.

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    TREVOR COMEAU
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  • 14.  RE: Email Sender in Cognos 11.1.4

    Posted Mon February 24, 2020 11:29 AM
    ​We have a similar issue with CA 11.0.13, but here the email sender is random or using just a particular user's email instead of the report sender or report owner.
    Engaged already with IBM support and said that the issue does not exist in 11.1.13. But before going to 11.1.13 we are trying to see if other issues such as this may occur.

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    federico aquino
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