Planning Analytics

 View Only
  • 1.  Secure Gateway Client installation error

    Posted Mon March 25, 2019 10:38 AM
    Hi,
    While installing the Secure Gateway Client software in one of my Client PC,though  the installation is getting completed the npm components are not getting installed...

    The snapshot of the npm-debug.log file is with the error info is attached below:

    Tried re-installing many times but all the time the error seems to be the same...
    Can anyone assist in resolving this issue....


    ------------------------------
    Warm Regards,

    anil anil
    ------------------------------

    #PlanningAnalyticswithWatson


  • 2.  RE: Secure Gateway Client installation error

    Posted Mon March 25, 2019 10:42 AM
    Edited by System Fri January 20, 2023 04:23 PM
    Hi anil,
    Have you checked the https://github.com/npm/npm/issues?
    Maybe you can find there how to fix the problem..

    ------------------------------
    Marta de las Heras
    ------------------------------



  • 3.  RE: Secure Gateway Client installation error

    Posted Mon March 25, 2019 10:56 AM
    1. Are you using docker?

    ------------------------------
    paul YOUNG
    ------------------------------



  • 4.  RE: Secure Gateway Client installation error

    Posted Mon March 25, 2019 11:11 AM
    Edited by System Fri January 20, 2023 04:19 PM


    Hi Marta,

    I tired searching for the solution in Github...But couldn't find the right one fitting my issue...
    Still searching for the same...

    Hi Paul,

    No, I am not using the Docker..





    ------------------------------
    anil anil
    ------------------------------



  • 5.  RE: Secure Gateway Client installation error

    Posted Fri May 03, 2019 08:20 AM
    Hi Anil
    You need to make sure the following ports are open as IBM requires them for NPM with SG,
    • Ports 443 and 9000 
    You can test by trying to access npm from the install location of the client by doing the following:


    ------------------------------
    Nicole Frigo
    ------------------------------