Cognos Analytics

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Communication error code:503

  • 1.  Communication error code:503

    Posted 30 days ago
    Edited by Cindy Berry 30 days ago
    Hello,
    I am using Cloud trial 11.1 and for the past 3 days I've received a "Communication Error. A network error has occurred: Http code: 503" on visualizations which then don't render. This is on a dashboard created last week and on new visualizations in Explore, Dashboard & Storyboard I've been trying to create since Tuesday.

    I've tried replacing the data source, and get a different reason for the error on each visualization, but the Comm Error pop up is the same.

    Who can I contact to help me understand or address the issue? I sent a message to the 'contact us' link in the top right corner of this community and  haven't received a response.

    Links to version in use: https://tryca.ca.analytics.ibm.comComm error w/ failed visuals

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    Kindest regards,
    Cindy Berry
    WH Payer Provider Design
    UX Designer
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  • 2.  RE: Communication error code:503

    Posted 29 days ago
    Hi,

    Yes,  I have the same problem. In the trial version Cognos Analytic on Cloud 11.1 R1 in each moment sends the below error: A network error has occurred.

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    Jorge Daniel Anguiano Morales
    CEO
    TI SENCEI - Soluciones en la Nube - Capacitación e Implementación
    Querétaro QUE
    Mobile
    ------------------------------



  • 3.  RE: Communication error code:503

    Posted 27 days ago
    Dear Team,

    While using the trail version of cognos analytics I am finding it very difficult to load visualizations already created. Multiple times the error remains the same as "Cannot retrieve data from dataset" or "Communication error code:503".

    Can you please notify if this an issue which will take time to fix or is the trial version not stable?
    I need to create few dashboards for a customer to showcase the capabilities, but this is definitely a letdown.
    Kindly provide an update on this issue.

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    Prabhuraj Prabhuraj
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  • 4.  RE: Communication error code:503

    Posted 26 days ago
    I've also had the same problem.

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    Diego Rodrigues
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  • 5.  RE: Communication error code:503

    Posted 26 days ago
    Hi all,  

    Yes, the problem has persistent from two weeks ago! Unfortunately we can't show the features of the product with customers or new opportunities of business.

    Regards!

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    Jorge Daniel Anguiano Morales
    CEO
    TI SENCEI - Soluciones en la Nube - Capacitación e Implementación
    Querétaro QUE
    Mobile
    ------------------------------



  • 6.  RE: Communication error code:503

    Posted 26 days ago

    Hi,

    Thanks for posting to the community and making us aware of the issue. Our team is actively investigating a root cause and working to resolve the issue. 

    Thank you,




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    Sami El Cheikh
    Offering Manager
    IBM Cognos Analytics
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  • 7.  RE: Communication error code:503

    Posted 26 days ago
    Hi SAMI,

    Thanks, this problem has been presented since two weeks. I hope the problem will fix.

    Regards!

    ------------------------------
    Jorge Daniel Anguiano Morales
    CEO
    TI SENCEI - Soluciones en la Nube - Capacitación e Implementación
    Querétaro QUE
    Mobile
    ------------------------------



  • 8.  RE: Communication error code:503

    Posted 25 days ago
    Hi Sami,

    Thanks for the information.

    Regards,

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    Diego Rodrigues
    Technical Support Specialist
    São Paulo - Brazil
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  • 9.  RE: Communication error code:503

    Posted 18 days ago
    Hi everyone,

    Thank you for your patience, we believe we have identified and applied a fix for the major issues affecting the Cognos Analytics 11.1 trial. Please let us know if you are experiencing further performance issues.

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    Sami El Cheikh
    Offering Manager
    IBM Cognos Analytics
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  • 10.  RE: Communication error code:503

    Posted 18 days ago
    Hi SAMI,

    In this moment I had tested my visualizations and dashboards. That is working correct!!!

    : )

    Thanks in advance!
    LIA Jorge Anguiano
    CEO TI SENCEI

    ------------------------------
    Jorge Daniel Anguiano Morales
    CEO
    TI SENCEI - Soluciones en la Nube - Capacitación e Implementación
    Querétaro QUE
    Mobile
    ------------------------------



  • 11.  RE: Communication error code:503

    Posted 17 days ago
    Thanks so much, Sami! I'm no longer seeing the error and can see all my visuals.

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    Cindy Berry
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  • 12.  RE: Communication error code:503

    Posted 17 days ago
    Just so you know, the errror Http code: 503 is back!​

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    Roman Repin
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  • 13.  RE: Communication error code:503

    Posted 17 days ago
    @Roman Repin

    Thanks for posting to the community. Where are you seeing this error? I'm testing it out briefly and it seems to be working fine on my end.

    Please describe the issue in detail and add any relevant screenshots so we can investigate this further. 

    Thanks,​

    ------------------------------
    Sami El Cheikh
    Offering Manager
    IBM Cognos Analytics
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  • 14.  RE: Communication error code:503

    Posted 17 days ago
    @SAMI EL CHEIKH
    Yesterday I got the same error in several sample Dashboards as screenshot posted by Cindy Berry.
    Today all sample Dashboards works fine.



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    Roman Repin
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  • 15.  RE: Communication error code:503

    Posted 6 days ago
    Thanks for the information

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    Leading Bridge
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