Planning Analytics

 View Only
  • 1.  Planning Analytics Workspace Login Issue

    Posted Fri June 19, 2020 12:06 PM
    Hello Community,
    When my users use the Planning Analytics Workspace url to login, it works fine, but when they use a hyperlink from our portal we've got the following issue :

    PAW login issue
    Any idea ?
    Thanks


    ------------------------------
    Bob
    ------------------------------

    #PlanningAnalyticswithWatson


  • 2.  RE: Planning Analytics Workspace Login Issue

    Posted Wed July 01, 2020 07:26 PM
    Hi,

    Have you checked the Planning Analytics Cognos Configuration for the IBM Cognos Application Firewall?  If that is enabled, then you need to make sure the host name is entered in the Valid Domains or hosts.  This is true even for the host that is running Planning Analytics if you use links.


    Showing IBM Cognos Application Firewall in IBM Cognos Configuration.


    ------------------------------
    Scott Brown
    ------------------------------



  • 3.  RE: Planning Analytics Workspace Login Issue

    Posted Thu July 02, 2020 05:02 AM
    Edited by System Fri January 20, 2023 04:34 PM
    Hi Scott,
    Thanks for answering but on the Planning Analytics Workspace server, there no Configuration program/tool to configure.
    See on the attached animated image what's going on.


    ------------------------------
    Bob
    ------------------------------



  • 4.  RE: Planning Analytics Workspace Login Issue

    Posted Fri July 03, 2020 07:58 AM
    Hi Bob,

    I don't believe it's a configuration on IBM side or Cognos Configuration. It's been a while since I have dealt with something like this but it seems to be more of a browser issue, how certain policies are brought from it's origin. 

    1) does it behave the same with any browser?
    2) does it behave the same no matter what other application you are calling out from your portal?

    Again, it's been a while but I found this after digging and it almost seems like origin policies. So this doc shows some workarounds as well as ability to disable the same origin policy within the browser. Hopefully this will help. https://stackoverflow.com/questions/25098021/securityerror-blocked-a-frame-with-origin-from-accessing-a-cross-origin-frame

    Kind Regards,

    ------------------------------
    Robert Vautour
    Technical Advocate
    IBM Planning Analytics and Cognos
    ------------------------------



  • 5.  RE: Planning Analytics Workspace Login Issue

    Posted Fri July 03, 2020 09:36 AM
    Thanks Robert,
    I've been dummy not to test it on another internet browser and surprisingly it works with IE11 and not with Chrome or Firefox :-(
    So it should have nothing to do with the IBM software and I have to dig into Chrome/Firefox configuration in order to understand what is going on...
    Thanks again for pointing me to this,

    ------------------------------
    Bob
    ------------------------------



  • 6.  RE: Planning Analytics Workspace Login Issue

    Posted Fri July 03, 2020 09:59 AM
    Hello again Robert,
    In fact it's worse than I expected... it works only with IE, not with Chrome, Firefox or Edge.
    Does it mean that to provide an url to Planning Analytics Workspace we need to use the most unsecure internet browser ?
    Thx

    ------------------------------
    Bob
    ------------------------------



  • 7.  RE: Planning Analytics Workspace Login Issue

    Posted Fri July 03, 2020 10:41 AM
    Hi Bob,

    I don't believe so, we've seen many clients run URLs from different portal. I don't have an answer for you. 
    But I would suggest you logging a support case and present your findings to support and they could help to understand why. At least there's a situation where something works and comparing notes could be done.

    Regards,

    ------------------------------
    Robert Vautour
    Technical Advocate
    IBM Planning Analytics and Cognos
    ------------------------------



  • 8.  RE: Planning Analytics Workspace Login Issue

    Posted Sat July 04, 2020 07:37 AM
    Hi Robert

    You might want to check with your IT Networks team. Due to Covid most of our users are working from home and we had a case where there were different routing rules in one of our partner organisations depending on the browser. In our case it was the opposite, Chrome was OK, but IE was not. However, it just illustrates the point that their might be different network routing rules in your organisation depending on the browser.

    Regards

    Paul Simon

    ------------------------------
    Paul Simon
    ------------------------------



  • 9.  RE: Planning Analytics Workspace Login Issue

    Posted Thu July 23, 2020 05:47 AM
    Hi Paul,
    Good news on my side. Since we start to deploy PAW 2.0.54 we don't have our issue anymore so something has been done on PAW side to deal with it.
    Regards,
    Bob

    ------------------------------
    Bob
    ------------------------------