Cognos Analytics

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  • 1.  Upgrading from 11.1.1 to 11.1.7 causes CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted

    Posted Tue August 25, 2020 04:04 PM
    Hi, folks!

    Anybody has this king of issue migrating to 11.1.7?

    ***********

    We have a Content Manager install that works very fine with Cognos 11.1.1.
    We are upgrading to 11.1.7 and facing some issues when starting Content Manager services.
    At very first time that we have started Conent Manager services, it worked with no problem.
    After restarting services, we are getting this message

    [ ERROR ] CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted.
    Check that IBM Cognos service is available and properly configured
    Our Content Store is very large, we have more than 3.5 million objects, several reports, data sets, etc.
    Looking for the issue, we have tried to execute dbClean_db2.sql. After cleaning content, the services started fine.
    So, we think that is a issue with large Content Stores.
    We have tried some scenarios of these throubleshootings:
    https://www.ibm.com/support/pages/node/230097
    We also tried to reinstall Cognos Content Manager too.
    In advance, we don't have firewall, ports, hardware, java_home, ulimit, etc. issues.

    Thanks in advance!

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    JEAM COELHO
    Cognos Solution Architect

    LinkedIn: https://www.linkedin.com/in/jeamcoelho/
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    #CognosAnalyticswithWatson


  • 2.  RE: Upgrading from 11.1.1 to 11.1.7 causes CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted

    Posted Tue August 25, 2020 11:06 PM
    Hey Jeam,

    This message IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted usually comes up for me when trying to start the Cognos service via Windows Task manager. From Windows' perspective it has a threshold of time it waits for a service to start, if the service takes longer than usual to start this message appears. However, I just click OK and keep hitting refresh on services and you should see the IBM service is still in a 'Starting' state before it goes to 'Started'. 

    For me, the service usually takes at least 5-10 minutes to fully start.

    Have you tried starting the service via Windows Task manager and seeing if the service is in a 'Starting' state after you click OK on the message? 

    The other trouble shooting steps I do is;
    1) Check the server logs while the service is starting and check the most recent entry in the log as it's starting to see if everything looks ok.
    2) Run a test on the Audit, Authentication, Environment and Content Store nodes to see if they all test OK, I also ping some of those locations from terminal to ensure the server is contactable.

    Finally, if this is the first time you're starting this service after install?

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    Mark Peterson
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    Original Message


  • 3.  RE: Upgrading from 11.1.1 to 11.1.7 causes CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted

    Posted Wed August 26, 2020 08:51 AM
    Hi Jeam,

    It happened similarly to me. It started first with out any issues. It failed When I restarting the service. I noticed audit table and notification password failed when I restarted the service. The error is not saying anything about it.

    In the notification ( i have default password), delete and close the notification. It will pick up the default one. 
    Audit database, delete and create again. 

    Or 
    Take a previous version cogstartup.xml and do the above steps before starting the service.

    It is weird but it worked. The problem is, I am not sure, I have to do every time when I restarting the service.

    Note: I am using the Unix.

    Thanks,
    Ram


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    Ramanujam Rajagopal
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    Original Message


  • 4.  RE: Upgrading from 11.1.1 to 11.1.7 causes CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted

    Posted Wed August 26, 2020 08:55 AM
    I fought this issue all last week and this is what I tried. It was #2 that finally and consistently worked for me.

    1) check all the port numbers in cognos config. there are 6 on environment and 5 should be the same and dataset service port number should be unique there are 3 on configuration group they should all be unique. logging port number should be unique

    2) delete workarea folder. there may or may not be an analytics folder in the path
    1. Stop Cognos Services
    2. Navigate to the folder C:\Program Files\ibm\cognos\analytics\wlp\usr\servers\cognosserver\workarea
    3. Delete the workarea folder
    4. Start Cognos Services

    https://www.ibm.com/support/pages/cfg-err-0106-ibm-cognos-configuration-did-not-receive-response-ibm-cognos-service-time-allotted-2

    3) Turn off Data Execution Prevention (DEP) 

    4) look for java_home or a java in the system path

    5) Increase ping retries

     

    1. Edit the <cognos_10>/bin64/bootstrap_win64.xml for 64-bit installations or <cognos_10>/bin64/bootstrap_win32.xml for 32-bit installations

     2. Modify the following line to:

    <bootstrap startupDelaySec="25" >

     

    To:

     

    <bootstrap startupDelaySec="25" pingRetries="300" >

    3. Edit the cognos/c8/configuration/cogconfig.prefs (or cognos/c10/configuration/cogconfig.prefs)

     4. Add the following lines (if they are missing) :

    ServiceWaitInterval=1500

     ServiceMaxTries=1000

    5. Save

     6. Open Cognos Configuration and Start.



    ​​

    ------------------------------
    brenda grossnickle
    BI Programmer Analyst
    FIS
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    Original Message


  • 5.  RE: Upgrading from 11.1.1 to 11.1.7 causes CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted

    Posted Wed August 26, 2020 10:08 AM
    Thank you guys for your help.

    I did not mentioned, but I'm using Suse Linux for Z. So, it was not a problem with Windows Service.

    I did not make on over top install. I always have a problem with it.
    I had export cogstartup.xml of older install and replaced on new install. So, it was not a problem with audit and passwords too.

    I solved this issue, after several kind of trials, just unregistering all dispatchers and restarting services.

    Thanks!

    ------------------------------
    JEAM COELHO
    Cognos Solution Architect

    LinkedIn: https://www.linkedin.com/in/jeamcoelho/
    ------------------------------

    Original Message


  • 6.  RE: Upgrading from 11.1.1 to 11.1.7 causes CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted

    Posted Wed August 26, 2020 10:42 AM
    how did you unregister all dispatchers? is that is cognos admin? can you post a screen shot.​

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    brenda grossnickle
    BI Programmer Analyst
    FIS
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    Original Message


  • 7.  RE: Upgrading from 11.1.1 to 11.1.7 causes CFG-ERR-0106 IBM Cognos Configuration did not receive a response from the IBM Cognos service in the time allotted

    Posted Wed August 26, 2020 10:18 AM
      |   view attached
    I had very similar issue to this when doing our upgrade.  To diagnose if it is the same as mine, watch the task manger and hardware resources usage tab while it is starting.  Mine was going to 100% cpu and staying there for long periods of time when starting certain services, which is what caused the slowdown and the eventual timeout.  The fix was actually very simple but not provided anywhere I could fine or by support. Simply change the Maximum Memory for Websphere Liberty Profile to at least 8GB (8196) ,your content store may need even more.  Apparently for 11.1.7 that is the new minimum needed to boot successfully each time.  If you set it lower it will periodically not restart and you may also start noticing .dmp files being created by the COGNOS servers.

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    Chris Stadler
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    Original Message