Planning Analytics with Watson

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Exploration View - Double click to expand

  • 1.  Exploration View - Double click to expand

    Posted Fri April 03, 2020 06:09 AM
    Hi All,

    Have anybody experienced that the double click to expand option does not work for a certain user, even if the this is selected in the PAX Options?

    Thanks,
    Yolani

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    Yolani van der Merwe
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  • 2.  RE: Exploration View - Double click to expand

    Posted Wed May 13, 2020 07:31 AM
    Hi Yolani,

    Unsure if this is still an issue on your side but could you clarify a few things?
    - Is Planning Analytics for Microsoft Excel connected to Planning Analytics Local or our SaaS cloud?
    - What's the version of Planning Analytics?
    - What's the version of Planning Analytics for Excel (PAfE) that this doesn't work? Also, what's the version of PAfE where this does work?
    - The user which is having the issue, what if they log on a workstation where it works for another user. Would that functionality work for this user on another machine which is successful for another user? This test would tell us if the problem is specific to the user or the workstation.

    Thanks in advance,

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    Robert Vautour
    Advocate, IBM Planning Analytics and Cognos
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  • 3.  RE: Exploration View - Double click to expand

    Posted Thu May 14, 2020 02:06 AM
    Hi Robert,

    We managed to resolve this by uninstalling and deleting the file from C:\Users\<UserName>\AppData\Local\Cognos\Office Connection\ .
    To answer some of your questions - this was on PAX v51 and connected to PA Local.

    Thank you for the reply - appreciated.
     


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    Yolani van der Merwe
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  • 4.  RE: Exploration View - Double click to expand

    Posted Wed June 09, 2021 07:39 PM
    HI, YoLani

    Thanks for posting. It helps on my end and we had same issue in PAfE v55.

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    mvp morgan
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