Cognos Analytics

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  • 1.  e mail integration issue with Cognos

    Posted Mon January 07, 2019 08:10 AM
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    Background-
    This is related smtp integration with Cognos. The Cognos version is 11.0.12 packaged as part of IoT for E&U as docker version. We have configured smtp in Cognos configuration window. Also verification is successful as attached.
    Guidance followed - 
    https://www.ibm.com/support/knowledgecenter/en/SSEP7J_10.2.1/com.ibm.swg.ba.cognos.c8pp_inst.10.2.1.doc/t_distributed_mailserveraccount.html

    Problem -
    If we schedule email notification with report attached in it no email is being sent by Cognos.
    Hence need suggestion for troubleshooting . Can we identify whether the issue is with Cognos to initiate e-mail or Cognos is sending request but Smtp Server is not able to initiate mail.

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    Manas
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    #CognosAnalyticswithWatson


  • 2.  RE: e mail integration issue with Cognos

    Posted Mon January 14, 2019 10:16 AM
    You may find the following technote helpful:
    https://www-01.ibm.com/support/docview.wss?uid=swg21339824

    If you're still stuck after following the steps in the above, please open an IBM Support case so that an analyst can troubleshoot with you:
    https://www.ibm.com/mysupport/

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    JASON TAVOULARIS
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    Original Message


  • 3.  RE: e mail integration issue with Cognos

    Posted Thu January 31, 2019 12:03 AM
    Please suggest the logs with path, which can help to identify the reason for which scheduled reports are not sent via email even if connectivity between Cognos and Smtp server is established.

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    Manas Chatterjee
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    Original Message