Authors - @Nevil Kandathil Sintho (Dev Lead), @Vijay Sanapala (Product Manager)
Email alerts can now display Start/End time in a selected time zone (for example, EST) instead of the default UTC. This makes alerts easier to interpret, speeds up triage, and reduces mistakes during incident response; especially for globally distributed teams.
You can now set up a specific time zone for email alerts, so recipients see timestamps in the chosen local time instead of UTC.
Step-by-step time zone configuration for email alerts
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Go to Settings > Global settings.
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Under Events & alerts, click Alert channels.
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Create a new Email alert channel (or edit an existing one).
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Select the preferred time zone (for example, EST – Eastern Standard Time).
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(Optional) Click Preview to review the email message before saving.
Walkthrough of Screenshots:
FAQ
1) What alert channels are currently supported?
Time zone selection is available for:
2) Does adding a time zone change alert trigger?
No. This enhancement only changes how timestamps are displayed in the Alert notification content.
3) Is the time zone per user or per alert channel?
It’s configured on the alert channel; meaning the channel’s selected time zone is applied to emails sent via that channel.
4) What happens if I don’t set a time zone?
Email alerts continue using the default UTC timestamp format.