Your integration platform already has the data that your business teams wait for days to see. We kept hearing the same story from customers: finance waiting on IT for reconciliation reports, supply chain planners chasing status updates that lived somewhere inside the integration layer, operations teams filing ticket after ticket for views that nobody had time to build. The data existed. It just wasn't accessible to the people who needed it most.

The problem we kept seeing

B2B integration teams are incredibly good at moving documents (purchase orders, invoices, shipment notices) reliably and at scale. But the moment a business user asks, "Where is my order?" or "Why did this invoice fail reconciliation?", the answer requires an integration specialist to dig in, build a custom view, and write a one-off report.

The result?

·      Delayed decisions while business users wait in a queue.

·      Integration specialists buried in ad hoc requests instead of strategic work.

·      Finance teams running manual reconciliation cycles that stretch dispute resolution by days.

·      Operations managers acting on stale data instead of live signals.

The root cause isn't a lack of data. It's that today's integration platforms are built for IT, not for the business users who depend on the outcomes.

Introducing B2B workspace

B2B workspace is a dedicated semantic layer on top of data from the B2B Integration capability in IBM webMethods Hybrid Integration. It lets you create, publish, and consume lightweight operational applications or tools that put the right data directly in the hands of business users from B2B Integration.

What that looks like in practice:

·      A supply chain planner who can trace a shipment from PO to delivery in seconds without raising a ticket.

·      A finance team that reconciles invoices and flags disputes from a purpose-built view, not a spreadsheet.

·      An operations manager monitoring SLAs and partner performance in real time, not at end-of-week.

·      An integration specialist who builds the app once and gets time back.

We built B2B workspace because we believe integration data should empower every person in the business, not just the teams who built the pipelines.

Who it's built for

B2B workspace is designed for mid-size to large enterprises running B2B integrations across manufacturing, retail, logistics, and healthcare. If your organization runs IBM webMethods Hybrid Integration: B2B Integration, this was built with you in mind.

The people who benefit most:

·      Integration specialists who want to stop fielding repetitive data requests.

·      Business operations managers who need live visibility, not scheduled reports.

·      Accounts payable and finance teams dealing with reconciliation and dispute cycles.

·      Supply chain planners tracking partner performance and shipment status.

·      Compliance officers needing audit-ready document traceability.

How it works

In B2B workspace, you get the ability to configure and publish applications according to your requirements. Finally, there's a bridge between IT and business.

·      Configurable application builder for teams that want tailored experiences.

·      Live data from your existing B2B Integration document flows, always current and never stale.

·      Self-service for business users designed so IT isn't the bottleneck.

Let's talk

If any part of this resonated, whether you're living this problem today or you manage a team that is, I'd love to hear from you. Drop a comment or contact the IBM Support team.

Authors: Richa Jain, Sharath J K