Why IBM Power Clients Should Turn On Call Home: The Fastest Win for System Resiliency
The Business Case for Call Home
In today’s always‑on IT landscape, achieving operational resilience isn’t just a competitive advantage—it’s a requirement. IBM Power clients run some of the world’s most mission‑critical workloads, so ensuring those systems remain healthy, secure, and predictable is essential. One of the simplest and most impactful ways to strengthen your Power environment is by enabling IBM Call Home.
Call Home is a built‑in, secure, proactive support capability that automatically monitors system health and notifies IBM support of hardware events—often before they impact operations. In 2024, IBM reported that over 90% of Call Home serviceable events across supported systems were resolved automatically. That means faster insights, fewer outages, and less manual intervention for your teams.
Despite this, less than 40% of Power clients have Call Home enabled today. Many organizations underestimate its value or misunderstand the type of data that is transmitted. The truth is simple: Call Home only sends encrypted system diagnostics and configuration details—never application data. Your sensitive workloads remain untouched and fully secure.
By enabling Call Home, Power clients gain access to early detection of hardware issues, automated case creation, performance insights, predictive maintenance, and seamless integration with IBM’s support tools. This reduces time‑to‑resolution dramatically and frees up technical teams to focus on innovation instead of firefighting.
This blog series will walk you through the value, security, connectivity, data transparency, configuration steps, and future roadmap of Call Home across IBM Power Systems. Whether you’re a CIO evaluating risk, a security architect assessing data exposure, or an HMC administrator configuring your environment, this series will give you everything you need to confidently enable Call Home.
The fastest path to a more resilient IBM Power environment starts with a single step—turning on Call Home. And we’re here to guide you every step of the way.
Join the Conversation
We invite you to join the Call Home discussion forum on IBM TechXchange. Share your questions, learn from IBM experts, and hear how other Power clients are approaching Call Home activation. Your feedback and engagement will also help shape future topics in this blog series.
→ Visit the forum today and tell us: What’s your biggest question or hesitation about enabling Call Home?