Welcome to the April 2026 Edition Monthly Touchpoint!
Hi, we are excited to share the latest updates and enhancements designed to elevate your mobile device management experience. Look below for a recap of what’s new and what’s been happening this month!
Tip: Default Attributes
Access the Device Details view in MaaS360 to gain deep visibility into device activity, configuration, and history, enabling better troubleshooting, monitoring, and compliance management.
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Trick: Device actions by the device operating system
Review device actions by operating system in MaaS360 to see which remote commands and management capabilities are supported for each platform, enabling more effective device control and troubleshooting.
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How to Capture the IP Address of a Host
Convert MaaS360 service hostnames to IP addresses when configuring firewalls, proxy exceptions, or conditional access policies that require IP-based rules, ensuring proper connectivity to MaaS360 services.
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Adding an iOS Device to Apple Business Manager using Apple Configurator App to convert to DEP
Add iOS devices to Apple Business Manager using Apple Configurator (iOS app) without the need for a Mac, enabling automated DEP enrollment into MaaS360 for streamlined device setup.
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MaaS360 Support: What to Expect & How to Get Support (24/7)
Understand what to expect from MaaS360 Support and how to engage effectively, including when to open a case, available support channels, and best practices for resolving technical issues quickly.
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Ask Me Anything; Apple MDM Migration Features with MaaS360 and Apple Configurator Replay and Blog
On March 18th, 2026 we discussed the ability to migrate from one mobile device management solution to another without requiring a factory reset via the iOS device via Apple Business Manager and Apple Configurator, our replay of this webinar and the FAQs blog can be found below.
View Here
Upcoming New Customer/Admin Workshops with MaaS360 Support
Our new customer and administrator workshops provide a comprehensive overview of everything you need to begin using MaaS360.
Register here
IBM MaaS360 How-to Videos
Explore our YouTube channel for detailed, step-by-step guides that walk you through MaaS360 setup, configuration, and management best practices.
View here
IBM MaaS360 Recent feature releases and fixes
Get details on recent feature rollouts, fixes, and zero-day support updates.
Review here
Help shape the future of MaaS360
Use the IBM Ideas Portal to contribute your enhancement idea, stay updated on its status, and vote on existing requests.
Submit an IBM Idea
You can catch up on our previous monthly touchpoints here:
MaaS360 Bi-Annual Newsletter
February 2026
March 2026
Thank you for checking out this month’s MaaS360 Technical Touchpoint! Keep an eye out for more tips, updates, and resources to help you make the most of your MaaS360 experience.
Best regards,
The MaaS360 Support Team