BPM, Workflow, and Case

BPM, Workflow, and Case

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🔔 Product Update: IBM Business Automation Workflow (BAW)

By Aliannah Muzaffar posted Tue March 31, 2026 11:02 AM

  

We're excited to share the latest updates for IBM Business Automation Workflow (BAW). These new capabilities are designed to help organizations accelerate their automation journey with AI Agents, provide enhanced container support, and offer tools that simplify and streamline workflow building. These updates streamline how you work with tasks, processes, and cases, enabling faster and more intuitive automation experiences.


✨ What’s New

  • Enhanced IBM Workplace Assistant: Boost productivity, streamline operations, and accelerate decision-making across teams with the agentic Workplace Assistant.

  • Integration with AI Agents via MCP:  Use Model Context Protocol (MCP) to turn automations into dynamic conversations with AI agents like WatsonX Orchestrate, Claude, and Copilot.

  • Agentic AI for Autonomous Task Execution: Enhance your containerized process automations with AI Agents by invoking IBM WatsonX Orchestrate agents using natural language.


💡 Why It Matters

IBM Business Automation Workflow (BAW) digitizes and automates cumbersome business processes to streamline and optimize workflows.  With comprehensive, AI enhanced technology, BAW improves productivity and increases efficiency that results in large operational cost savings.


📈 How You Can Benefit

  • Automate process flows to reduce manual work – over an average of 60% reduction in process times
  • Use AI powered analytics to prioritize and recommend next best workflow actions – Enhance process efficiency
  • Orchestrate automated task actions – Eliminate non-value work, refocus talent to hard tasks, save in process cost

👉 Let’s Connect

Interested in seeing what this could look like for your organization?

Book a demo: https://www.ibm.com/account/reg/signup?formid=urx-32021

For more information see the IBM Documentation of IBM Business Automation Workflow 25.0.1.0 and IBM Cloud Pak for Business Automation 25.0.1: 


Talk to an expert: https://www.ibm.com/contact/global


If you have any questions or want to learn more, feel free to reply, we’re here to help.

Best, 

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Swapnil Agrawal
Sr Product Manager – IBM Business Automation Workflow 

aswapnil@ca.ibm.com

 
IBM Business Automation

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