Robotic Process Automation (RPA)

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  • 1.  Unknown error

    Bot Builder
    Posted Mon June 14, 2021 03:55 AM
    Hello everyone,

    Some unknown error appeared during execution of the bot from Cloud of which I don't know anything about, nor where it originated from. Apart from that the bot executes without paying much attention to it and it doesn't seem to break the execution although it looks scary. Do someone have a clue on that?


    Regards,



    ------------------------------
    Stefan Stefanov
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  • 2.  RE: Unknown error

    Posted Tue June 15, 2021 02:22 PM

    Can you try the following test:

    - Create a new script to navigate

    webStart --name web --type "Chrome"
    webNavigate --url "www.google.com"
    webClose --name web

    - Create a new schedule or launcher and test it, just to see if the problem will happen.

    If not, I recommend creating a new wal file, copy and paste the script from the one that you got this error and create a new schedule.

    This is the second time that I see this error and it seems that this happens rarely. 



    ------------------------------
    Bill Bruno Pimentel Ramos
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  • 3.  RE: Unknown error

    Bot Builder
    Posted Wed June 16, 2021 02:16 AM
    Edited by Stefan Stefanov Wed June 16, 2021 02:17 AM
    Hello Bill,

    First of all thank you for the reply. I can confirm from the test script that you gave me the same error occured when I scheduled the bot.  

    Regards,

    ------------------------------
    Stefan Stefanov
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  • 4.  RE: Unknown error

    Posted Wed June 16, 2021 04:19 AM
    Hi Stefan,

    does this error occur only when you schedule the robot? Or does this already occur when you start the robot in Studio or Launcher?
    This error happens to me only when I schedule the robot in the Cloud and use Chrome. A temporary solution would be to take another Browser like FireFox.

    Hope this helped a bit

    ------------------------------
    Jan Lorenz
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  • 5.  RE: Unknown error

    Bot Builder
    Posted Wed June 16, 2021 06:41 AM
    Hello Jan,

    It only occurs when we schedule the bot. It's probably browser type related as you say, indeed. In our case we built the process using only chrome.

    Regards,

    ------------------------------
    Stefan Stefanov
    ------------------------------



  • 6.  RE: Unknown error

    Posted Wed June 16, 2021 07:08 AM
    Good to know. I talked recently with an IBM employee about this issue and they are now in contact with their engineering team regarding this problem. Hopefully they can fix this as soon as possible.
    @Jukka Juselius

    ------------------------------
    Jan Lorenz
    ------------------------------