Content Management and Capture

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  • 1.  JAX RS issue in websphere 8.5.5.11/FileNet 5.2.1.5 -ICN 2.0.3

    InnerCircle
    Posted Sat November 20, 2021 01:00 PM
    Hi All,

    I have cpe and icn deployed on WebSphere, when i load login page of cpe or ICN for both  i am getting 500- null pointer exception popup. in the logs "SRVE0060E: an exception was thrown by one of the service method of the servlet JAX RS servlet in application navigator" java.lang.nullpointerException with 500 code

    cpe Health& ping pages are loading.

    Thanks in advance
    Ram

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    Ramu T
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  • 2.  RE: JAX RS issue in websphere 8.5.5.11/FileNet 5.2.1.5 -ICN 2.0.3

    Posted Fri December 17, 2021 12:45 PM
    Please open a case against ICN so we can manage this, as we will need the ICN debug level JVM logs as well as some context around the changes that precipitated onset. The levels you are running are likely out of support. Please provide the fix pack levels for both ICN and CPE.

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    MUTHURAMAN SWAMINADHAN
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  • 3.  RE: JAX RS issue in websphere 8.5.5.11/FileNet 5.2.1.5 -ICN 2.0.3

    Posted Fri December 17, 2021 02:18 PM
    Hello -

    We have reviewed this and need a case open to support to review the ICN JVM debug logs and some context around what changes precipitated issue onset.  

    Note:  Your build levels are very old and may be fully out of support (CPE 5.2.1.5) but we can verify within the case.

    Thanks,

    -Mark
     ICN Support (US Team)

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    Mark Jordan
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  • 4.  RE: JAX RS issue in websphere 8.5.5.11/FileNet 5.2.1.5 -ICN 2.0.3

    InnerCircle
    Posted Tue December 21, 2021 12:46 AM
    Edited by Ramu T Tue December 21, 2021 12:58 AM
    Hi, Thanks much.

    Please find the attached screens, can not take out log due to sec reasons.
    i have verified the configuration in websphere with PROD, all looks same.
    1) CPE,ICN and wpxt is on same jvm server. wpxt login page loading and able to login but both CPE and ICN has same issue, when i hit the url i am getting 500 popup not even login page is loading.
    CPE: dap521.005.247
    ICN: icn203.800.411
    Thanks,
    Ram


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    Ramu T
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  • 5.  RE: JAX RS issue in websphere 8.5.5.11/FileNet 5.2.1.5 -ICN 2.0.3

    InnerCircle
    Posted Thu January 06, 2022 01:06 AM
    Could you please look into it.

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    Ramu T
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