Robotic Process Automation (RPA)

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  • 1.  WDG License issue - Remove an Computer on Tenant

    Posted Thu November 05, 2020 08:30 AM
    I have an issue with VM that I lose the access but the VM apeares on tenant consuming an studio license.
    On tenant when I go to "Configuration -> Computers" I haven't any option to delete or disconnect.
    Do you know how to remove/disconnect an Computer from a license on Tenant website?

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    Sandro Nora
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  • 2.  RE: WDG License issue - Remove an Computer on Tenant

    Posted Fri November 06, 2020 05:00 AM
    Hi Sandro,

    I  had a similar problem using a VM.   It seems the VM changes IP address and that confuses the WDG license.   This is a bug and hopefully will be fixed soon. 
    In the mean time there are two options for you:

    1 - Pin your VM to a single IP address
    2 - Ask WDG support to disable the license counter for your license id.

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    NIGEL CROWTHER
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    Original Message


  • 3.  RE: WDG License issue - Remove an Computer on Tenant

    Posted Fri November 06, 2020 10:38 AM
    Edited by NIGEL CROWTHER Fri November 06, 2020 12:36 PM
    I have been corrected by WDG labs. 
    It isn't the IP itself, but the MAC Address and the Hostname (name of the machine)
    WDG uses that information to validate that your computer is the same that the license was activated with.  This problem often happens with VM`s, as the hardware is virtualized, so if not properly set every time the machine reboots, the mac address changes.


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    NIGEL CROWTHER
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    Original Message


  • 4.  RE: WDG License issue - Remove an Computer on Tenant

    Posted Thu November 12, 2020 06:30 AM
    Hi Nigel,

    Thanks for answer.
    Do you know how i can contact the WDG support team to report the Issue ?

    Thanks,
    Sandro Nora

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    Sandro Nora
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    Original Message


  • 5.  RE: WDG License issue - Remove an Computer on Tenant

    Posted Thu November 12, 2020 07:33 AM
    Email: support@wdgautomation.com

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    NIGEL CROWTHER
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    Original Message