Robotic Process Automation

  • 1.  Abbyy license Error

    Posted Fri August 20, 2021 08:46 AM
    Dears,
    We have got the below error using IBM Robotic Process Automation  V 20.12.5 while trying to get recognize image text using Recognize Image Text or PDF command using Abbyy OCR .
    so what should we do to solve this problem?

    WDG.Http.HttpException: An error occured calling /v1.0/en-US/ocr/solve-ocr. Details:
    There are no licenses on "Machine name"
    ---> System.Exception: Status=InternalServerError. ReasonPhrase=Internal Server Error
    --- End of inner exception stack trace ---
    at WDG.Http.HttpClientExtensions.<ThrowWhenUnsuccessful>d__0.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at KTM6A3x7BIFX3xgUck.CwwFWCW1ect6H8iJyx.<WDG-Automation-Api-IOCRService-SolveOCR>d__1.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WDG.Automation.Windows.OcrProviderFactory.yyPqN6VqpbSBRBJhHy.<GetText>d__3.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WDG.Automation.Windows.RecognizeTextCommand.<FromImage>d__8.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WDG.Automation.Windows.RecognizeTextCommand.<Execute>d__5.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at WDG.Automation.Language.ErrorHandler.GWjULEfrQ2nuaml4W5k(Object )
    at WDG.Automation.Language.ErrorHandler.jocZCh4JKb(Exception )
    at WDG.Automation.Language.ErrorHandler.HandleExecutionExceptionIfNeeded(Exception exception, IAutomationCommand command)
    at WDG.Automation.Language.CommandInterpreter.<Run>d__12.Dkhs2xCb0DeRA8TPTLI(Object , Object , Object )
    at WDG.Automation.Language.CommandInterpreter.<Run>d__12.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at WDG.Automation.Language.ScriptInterpreter.<RunCore>d__17.MoveNext()

    ------------------------------
    [ahmed] [shaheen]
    [System developer]
    [valleysoft-eg]
    [Cairo] [Egypt]
    [+20-01015699307]
    ------------------------------


  • 2.  RE: Abbyy license Error

    Posted Thu August 26, 2021 09:47 AM
    Hi @Ahmed Shaheen,

    Seems like this error is related to the ABBYY license for your environment. Is your IBM RPA the SaaS or the on prem offering?.

    I suggest you open a support case for further evaluation by the Support Team.

    Kind regards.  :)

    ------------------------------
    Gabriel Sanchez
    Gabriel.Sanchez-WDG@ibm.com
    ------------------------------