Robotic Process Automation

  • 1.  Trigger a bot from an email - IBM RPA

    Posted Mon May 24, 2021 01:04 AM
    Hi,

    Is there a way to trigger a bot in IBM RPA from an email comes to our email inbox? If not what are the possibilities of triggering bot in IBM RPA.

    Thanks

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    Nisala Chamath Jayasinghe
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  • 2.  RE: Trigger a bot from an email - IBM RPA

    Posted Mon May 24, 2021 03:11 AM
    Hello Nisala!

    Currently we do not have email "listener" as such, but you can obviously schedule polling of emails with desired frequency.

    When it comes to triggering a bot, we have several options:
    • Scheduling
    • Calling the Web API that bot agent exposes
    • Bot exposed as a chat (IVA)
    • Through queues when using process definition (aka orchestration)
    • Called directly from another bot


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    Jukka Juselius
    Senior Solution Architect - IBM EMEA
    WDG Automation Program Lead for EMEA
    IBM Technology - Business Automation
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  • 3.  RE: Trigger a bot from an email - IBM RPA

    Posted Wed May 26, 2021 04:52 AM
    Hi Nisala,

    I've managed to get a working workaround of some sort, when I was testing stuff before. If you run it from the Studio you could set a logic with a loop where the bot should constantly check for incoming emails and when the "desired" email do come, there should also be a logic set to interrupt the loop based on predefined requirements and continue with the wanted logic afterwards.

    Regards

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    Stefan Stefanov
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  • 4.  RE: Trigger a bot from an email - IBM RPA

    Posted Tue September 07, 2021 02:58 AM
    Hi Stefan,

    can you tell how you manage to have the email listening robot running 24/7? Do you only start it in the Studio without debugging and let it run? Or is there a smoother and safer solution you found?

    Best regards,

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    Jan Lorenz
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  • 5.  RE: Trigger a bot from an email - IBM RPA

    Posted Tue September 14, 2021 04:18 AM
    Hello Jan,

    I've tested it only in Studio environment, but I presume that in runtime environment it should work as well. It just has to be scheduled to run constantly and check for incoming emails 24/7. This way you don't have to loop it, just check the mailbox every time and continue on with the actions.

    Regards,

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    Stefan Stefanov
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