Robotic Process Automation (RPA)

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  • 1.  Client Connection Problem

    Posted Fri March 19, 2021 10:57 AM
    I have installed IBM RPA on Premise. Everything is OK. Installed-user can login from the client. But any other second user can not login. LOG file says;

    2021-03-19 14:43:48,792 [59] ERROR OnPremisesModule - Could not start 'IBMRPAWDGLicenseMetricService'. Verify, please.
System.AggregateException: One or more errors occurred. ---> System.InvalidOperationException: Service IBMRPAWDGLicenseMetricService was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service
   --- End of inner exception stack trace ---
   at System.ServiceProcess.ServiceController.GenerateNames()
   at System.ServiceProcess.ServiceController.get_ServiceName()
   at System.ServiceProcess.ServiceController.GenerateStatus()
   at System.ServiceProcess.ServiceController.get_Status()
   at WDG.Automation.Api.V10.OnPremises.OnPremisesModule.<TryStartService>d__4.MaA2v6aEntZhESmEThu(Object )
   at WDG.Automation.Api.V10.OnPremises.OnPremisesModule.<TryStartService>d__4.MoveNext()


    What can be the problem?

    Regards
    Müjdat

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    Mujdat Mutlu
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  • 2.  RE: Client Connection Problem

    Posted Mon April 19, 2021 01:30 PM
    Hi, sorry for the delay, I needed some more information to understand your case.
    What action was taken that stopped working?
    Have you registered this other user?
    Was the entire test performed on the same machine?
    Have you changed the user of the machine?
    Is the antivirus active?

    Because it is a service that installs together with IBM RPA, as it worked before, it was installed, now we need to understand the reason why it no longer exists.

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    Angelo Alves
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    Original Message