Hi Laszlo,
it is correct that there is no feature in BAW to know if a user is out of office or to react on this information.
Team filter services are meant to help with that: You can assign a task to a team and apply associate a team filter service to that assignment. In your TFS code, you can reach out to outlook, work-day or even the BAW user attributes (in case you created an additional custom synchronization) to remove out-of-office users from the team.
The result of the TFS is a new group of users to which the task is assigned.
It is important to understand that
- the group is not updated when users in that group change status (come back to office or go on leave), because the TFS is not periodically re-executed
- assignment of the next task instance will trigger the TFS code again. Its result can be again a new group or, in case the set of calculated members matches a group that was previously created, the task is assigned to that existing group
- A TFS created groups will be deleted when the last task referring to it is deleted.
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Jens Engelke
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Original Message:
Sent: Fri November 06, 2020 04:51 AM
From: Laszlo Kertesz
Subject: Possible people substitution solutions or ideas?
Hi All,
I'm curious what kind of people substitution solutions are you using when it is not possible to assign a task to a team but to a given user who is on holiday? As I know, there is no built-in feature for this, we have to implement an own solution. Am I right?
Thx,
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Laszlo
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