BPM, Workflow, and Case

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External Data Services (EDS) Case Manager Activities/Tasks

  • 1.  External Data Services (EDS) Case Manager Activities/Tasks

    Posted Mon August 09, 2021 09:14 AM
    Edited by Robert rhoida@pyramidsolutions.com Mon August 09, 2021 09:48 AM

    I have been trying to get the Case Manager EDS Plugin set Task properties.  I have only been able to set Case level properties.  The ICN EDS plugin works fine with individual non-case manager workflows.  I haven't tested against a collection.   Unfortunately, I can't say the same for Case Manager Activities/Tasks.  When I check the debug logs, I do not see any Task properties, only Case properties in the client-context.

    Question:  Is it possible to use the Case Manager or ICN EDS plugin to set Case Activity/Task properties?  If so, can someone please give or point me an example?

    Note:  Not sure if it makes a difference, but the activities are FileNet Workflows.

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    -Robert
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  • 2.  RE: External Data Services (EDS) Case Manager Activities/Tasks

    Community Leadership
    Posted Mon August 30, 2021 08:38 AM
    Robert, It does make a difference that you are using FileNet Workflow. I'll pass this along to the FileNet team...

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    DAVID Jenness
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  • 3.  RE: External Data Services (EDS) Case Manager Activities/Tasks

    Posted Mon August 30, 2021 08:57 AM

    David,  

    This one probably should be sent to the Product team as an enhancement/defect.  I worked with support and they could not figure it out.  Fortunately one of our customers went round an round with support previously and they came to the conclusion that although the EDS documentation specifies it works with workflows, it does not work with Case Activities/Workflows.  It will work with Case level properties, document properties, and workflows outside of a case solution.

    An enhancement/defect should be opened to get it working with Case Activities.  What should have been a hour to two in development took about a week as we had to build all the EDS functionality in Script Adapters and a Plugin.



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    Robert rhoida@pyramidsolutions.com
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