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  • 1.  Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    IBM Champion
    Posted Wed June 12, 2024 07:44 PM
    Edited by Maycon Belfort 26 days ago

    Hi All,

    I'd like to know if anyone is having issues with Maximo Mobile transactions not syncing with Maximo. Many users complain that transactions get stuck in Mobile and Maximo is not updated.

    We saw a case yesterday where the user went offline, and even with a good connection, it didn't go online. After closing the app and reopening, it was online again, but a few transactions failed with no apparent error message. Maximo was partially updated, and the user lost the other transactions because they couldn't be reprocessed.

    In this case, it was Inspection transactions, but we've also seen similar issues with work order transactions.



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    If this post helps, please consider accepting it as a solution to help other members find it more quickly.

    Maycon Belfort
    Consultant
    BPD Zenith
    Melbourne
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  • 2.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted 29 days ago

    Hello!

    Is VPN really connected? I don't know how it is configured, how You are connecting to VPN,, but in our case, there is also [VPN]  icon in upper part of screen  shown when we have connection. Sometimes mobile is not triggering that VPN connection (there is specific VPN connections, where is set, whit which application to use VPN)

    Maybe it is connected to this known issue https://www.ibm.com/mysupport/s/defect/aCI3p000000D0PlGAK/dt233440?language=en_US , maybe it evolved somehow :)



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    Juris Flugins
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  • 3.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    IBM Champion
    Posted 29 days ago
    Edited by Maycon Belfort 29 days ago

    In this case, there is no VPN connection, I think it's more of a generic app message.

    Yes, the defect you listed seems to be related to our problem. Have you faced a similar problem?



    ------------------------------
    If this post helps, please consider accepting it as a solution to help other members find it more quickly.

    Maycon Belfort
    Consultant
    BPD Zenith
    Melbourne
    ------------------------------



  • 4.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted 29 days ago

    Yes, we faced exact issue, that in some poor signal zone (inside some substation basement or substation covered with metal sheets) transactions hang, they are not even pending, there is no button to resync. Yes, we see that there are something unsinced. Then we rest app, to clear those transactions, and enter that info (fill inspection form) from scratch.

    This also is related, more to Your issue https://www.ibm.com/mysupport/s/defect/aCI3p000000XphzGAC/dt255656?language=en_US



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    Juris Flugins
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  • 5.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted 26 days ago

    We had this exact same issue until we moved to 8.11 IFIX 06.



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    Vineet Joshi
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