Maximo

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  • 1.  Cannot attach some files (PDFs and Images)

    Posted Thu March 16, 2023 09:46 AM

    Hello there,

    We are unable to attach some PDFs and Images to Maximo (very few, most attach). Our environment is Maximo 7.6.1.2 with IFIX022. The attachment process spins without completing. Seems like there is a blockage on the browser side. The setup is to send attachments to a remote server with the doclinks folder in the Maximo server having a shortcut to that location. The environment is clustered. Any ideas on how to fix the issue?



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    Geoffrey K.
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    #MaximoEAM
    #AssetandFacilitiesManagement
    #Maximo


  • 2.  RE: Cannot attach some files (PDFs and Images)

    IBM Champion
    Posted Fri March 17, 2023 09:31 AM

    Did this start immediately after applying IFIX 022?



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    Jason Verly
    Director of Reliability Engineering
    Agropur US
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  • 3.  RE: Cannot attach some files (PDFs and Images)

    Posted Fri March 17, 2023 12:32 PM

    Hi Jason,

    Thank you for the reply.

    This happened after we upgraded from Maximo 7.6.0.10 to Maximo 7.6.1.2 IFIX009. We then upgraded to IFIX022 partly because of this issue and partly because of security issues related to log4j. IBM recommended upgrading and hoping it would resolve the issue but it didn't. 

    Geoffrey K.



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    Geoffrey Kirui
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  • 4.  RE: Cannot attach some files (PDFs and Images)

    IBM Champion
    Posted Mon March 20, 2023 01:45 PM

    Couple of follow up questions:

    • For the times the attachment doesn't work, what indication are getting that the attachment isn't working? 
    • If a document fails to attach one time, can someone else or can you attach it if you log out of Maximo and log back in?
    • You know the document types are PDF and images, can you verify the file extension of the documents that don't work against the list of allowable documents on your mxe.doclink.doctypes.allowedFileExtensions system property?


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    Jason Verly
    Director of Reliability Engineering
    Agropur US
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  • 5.  RE: Cannot attach some files (PDFs and Images)

    Posted Wed March 22, 2023 11:42 AM



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    Geoffrey Kirui
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  • 6.  RE: Cannot attach some files (PDFs and Images)

    Posted Wed June 05, 2024 04:44 PM

    Hello Geoffrey,

    Were you able to solve the above issue with attachments? We are having an issue where we are unable to open some of the attachments hence was searching blogs to find information regarding the same. 

    Thanks

    Vandna



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    Vandna Patel
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  • 7.  RE: Cannot attach some files (PDFs and Images)

    Posted Wed June 05, 2024 05:01 PM

    Hi Vandna,

    Yes, we were able to resolve the issue. It was incorrect/strict security settings at the load balancer. If you are in a clustered environment, you might want to check with your load balancer/networking team to see if the attachment traffic is going through or not. I would start there.

    Regards,

     



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    Geoffrey Kirui
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  • 8.  RE: Cannot attach some files (PDFs and Images)

    Posted Wed June 05, 2024 05:20 PM

    Great, Thank you very much Geoffrey for your prompt reply. I will check with the networking team, but what I find odd is most attachments are opening fine, only a couple on which the User has reported the attachment do not open and I am able to open the documents / files on the server. 

    Thanks once again. 



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    Vandna Patel
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