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This white paper discusses an approach to improve infrastructure availability by reducing unplanned downtime.
Challenges
Organizations are often unprepared for unplanned downtime, and when it occurs, the reaction time causes a loss of productivity and money. However, ensuring minimal unplanned downtime for our customers requires a major transformation in the core aspects of managed services, namely, the underlying infrastructure, tools, monitoring and processes.
Solution
This whitepaper describes the changes we made and the measures we took to reduce unplanned downtime for the MCMS infrastructure, which provides tools availability for all customer accounts.