As an IBM Hybrid Cloud Offering Manager, I provide detailed direction on key IBM Hybrid cloud technical and marketing tasks to launch an offering feature, offering or collection of offerings in the portfolio. Accountable for key outcome metrics, including customer satisfaction, accessibility and revenue and profitability of assigned offering. Articulates market problems to the broader offering team.
Leads designers and developers to translate prioritized market requirements to development plans (e.g., via personas, use cases, user stories, and/or market requirements documents), helping to define a differentiated offering. I work collaboratively with development leaders, product architects, product designers, and key customers to appropriately package features into offering releases and ensure offering designs reflect business objectives (e.g., by creating quarterly roadmaps, monthly release plans). I also provide Lead role for Net Promoter Score (NPS) achievement for IBM CloudPak for WatsonAIOps product.
In my previous role as Program Manager for IBM Worldwide wide Server build process implementation, I was versatile and goal-oriented supporting the strategic direction of large-scale programs. Highly self-motivated, decision-making and leadership-oriented known to convert troubled accounts/projects/programs to bring back to normalcy. Oversee operational aspects of ongoing programs and lead, organize, manage projects and staff and work across matrixed organization. Managed multiple, complex compliance and project initiatives in support for both internal & commercial environments. Extensive compliance and audit knowledge.
Education & Certifications:
- Bachelors in Engineering degree in Electronics & Communication Engineering.
- Senior IEEE and PMI Member.
- PMP Certified
- IBM Certified AIX Specialist
- IBM Certified in "Leadership Excellency Program"