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SmartCloud Control Desk represents a revolutionary step in service and asset management and brings together IBM's unique capabilities to manage both IT assets and non-IT assets, such as smart meters, next generation medical devices, and RFID-tracked inventory
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A few years ago, IBM Control Desk launched Service Portal, a modern, configurable UI that greatly simplifies and speeds up the product operations for users and agents
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Let’s give them some hypothetical names for the discussion — (a) Ann, an Executive responsible for running the Central IT or may be the Applications within a Line of Business in the organisation (b) Joe, the Service desk analyst responsible for routing tickets to the right SME (c) Mark, an SME responsible for troubleshooting a set of IT systems or Applications when he gets a ticket assigned
IBM and Capgemini are pleased to inform you that the newest IBM Control Desk, version 7.6.1.4, is available on November 12, 2021
IBM and Altran are pleased to inform you that the newest IBM Control Desk, version 7.6.1.3, is available on December 18, 2020