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What are key attributes for designing security groups in IBM Control Desk?

  • 1.  What are key attributes for designing security groups in IBM Control Desk?

    Posted Thu March 01, 2018 11:36 AM

    Which attributes are key when designing the security groups on IBM Control Desk for Service Providers?



  • 2.  RE: What are key attributes for designing security groups in IBM Control Desk?

    Posted Fri March 02, 2018 06:50 AM

    The key piece of information is specifying which customer(s) a particular group has access to. Otherwise, the groups for Service Provider act the exact same as the "regular" (non Service Provider) install.

    From this and your other post, it sounds like this is the first IBM Control Desk implementation you've ever done. You should really engage an ICD expert for assistance.

    Frank Tate
    www.gulfsoft.com