Management

 View Only
Expand all | Collapse all

Intermittent log off issue in Netcool WebGUI.

  • 1.  Intermittent log off issue in Netcool WebGUI.

    Posted Mon March 06, 2017 10:59 AM

    Users are having intermitent log off issuew in Netcool WebGUI. Which properties do I need to change in webgui and the load balancer so that this issue is resolved?



  • 2.  RE: Intermittent log off issue in Netcool WebGUI.

    Posted Thu March 09, 2017 12:24 PM

    Hello there,

    I've experienced something like that. In my case, there are two DB in the end, and a Balancer that load to them.

    Speaking of the error, sometimes it came up "TimeOut" in the end-user's browser.

    Because of the WebGui is an application loaded by IBM WebSphere Application Server Embedded, I went through JVM's JavaCore related to the Server Instance, and saw interesting points. Following below some of those:

     

    • Process ID : 3778 (from file name)
    • Operating System : Linux 2.6.32-642.13.1.el6.x86_64
    • Processor Architecture : amd64
    • Number of Processors : 16
    • Java version : JRE 1.6.0 Linux amd64-64 build jvmxa6460sr16-20140626_204542 (pxa6460sr16fp1ifix-20140908_01(SR16 FP1+IV64658+IV64659))
    • Virtual machine version : VM build 20140626_204542
    • Just-In-Time(JIT) compiler switch, Ahead-Of-Time (AOT) compiler switch, Compiler version : r9_20130920_46510ifx7
    • Garbage collector version : GC - GA24_Java6_SR16_20140626_1848_B204542_CMPRSS
    • Java Heap Information
      • -Xmx (Maximum Java heap size) : 256m
      • -Xms (Initial Java heap size) : 50m
      • -Xscmx (Java class data sharing cache size) : 50M
    • Free Java heap size: 6,7 MB
    • Allocated Java heap size: 256 MB
    • Memory Segment Analysis
    • Object(reserved) Free Memory(bytes) = 0

     

    That's not all. Wanted to point out that this -Xmx are the same on both Servers.

    Additionally, in respect of Memory Allocation, I have noticed that WebGui comes as standard in it's installation, such as Maximum, Minimum, GC and others related to.

    To conclude, since the -Xmx was increased to 1024 there wasn't neither complaints or errors like before. We're still watching, but try out this approach that might be useful to you.

    Thanks