Management

Hello All,

We have sent following message to ITNM & WebGUI client base who raised PMRs over last 18months and I'm posting same here to reach wider audience that might've missed the email chain.

Dear Customer,

You are receiving this mail as you had a PMR/Case open with ITNM v3.8 or v3.9 or v4.1.1 in the last 18 months. If you are on latest fixpack i.e. v3.8-Fixpack7, v3.9-Fixpack5, v4.1.1-Fixpack2 and applied test-fix for IJ00449 or if you are a v4.2 user, you can skip reading email further.

Affective from 26/02/20018, users won’t be able to use Network Views unless testfix for IJ00449 is applied. Also note, you must be on the specified fixpack before applying testfix.

ITNM v3.8 FixPack#7 clients can download fix from FixCentral.
ITNM v3.9 FixPack#5 clients can download fix from FixCentral.
ITNM v4.1.1 FixPack#2 clients can be download fix from FixCentral.

ITNM v4.1.1 FixPack#1 clients can be download fix from FixCentral.

For possible work-around options, read at https://ibm.biz/BdZs2m

Any outstanding questions please open a Case in Salesforce via the support portal please do not reply to this email.

https://www.ibm.com/mysupport/s/my-cases 

Many Thanks,
IBM Support

Information about Netcool-WebGUI can be found at https://ibm.biz/BdZrQv

Will this impact the alerting mechanism or just the consoles in ITNM?

The issue is tied to Netcool-GUI that relies on Java applets only i.e. Active Event List (AEL), Network Views, Hop Views etc., it doesn't impact ITNM Backend (e.g. Poller, nco_p_ncpmonitor) or Netcool Probes that feeds events into the ObjectServer.

Please read latest blog at https://ibm.biz/BdZiSr for all details. Its few minutes of reading and there shouldn't be much for users to act upon on upcoming Monday or this weekend.